AWS Public Sector Blog

Tag: virtual assistants

AWS Branded Background with text "North Carolina Division of Employment Security modernizes customer services with generative AI on AWS"

North Carolina Division of Employment Security modernizes customer services with generative AI on AWS

Building on an eight-year cloud transformation journey with AWS, The North Carolina Department of Commerce’s Division of Employment Security (NCDES) is launched one of the first generative artificial intelligence (AI)-powered, public-facing solutions in the state: an intelligent virtual assistant that helps individuals navigate the unemployment insurance claim application process. Read this blog post to learn more.

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The benefits of an email-based AI virtual assistant on AWS

In today’s fast-paced and competitive business landscape, companies are constantly seeking ways to enhance efficiency, streamline operations, and provide top-notch customer service. Artificial intelligence (AI) has emerged as a powerful tool to help companies achieve these goals while revolutionizing the way they interact with customers. In this post, you can read about the transformative potential of email-based virtual assistants—a standout among AI applications—powered by Amazon Web Services (AWS).

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Building a multi-channel Q&A chatbot at Saint Louis University using the open source QnABot

Students have questions. Their schools have the answers. A multi-modal chatbot delivers the missing link, providing a way for students to ask questions and get access to institutions’ answers. Saint Louis University used the open source QnABot, which can simplify bot deployment and administration for non-technical user.