AWS Public Sector Blog
Tag: virtual assistants
North Carolina Division of Employment Security modernizes customer services with generative AI on AWS
Building on an eight-year cloud transformation journey with AWS, The North Carolina Department of Commerce’s Division of Employment Security (NCDES) is launched one of the first generative artificial intelligence (AI)-powered, public-facing solutions in the state: an intelligent virtual assistant that helps individuals navigate the unemployment insurance claim application process. Read this blog post to learn more.
The benefits of an email-based AI virtual assistant on AWS
In today’s fast-paced and competitive business landscape, companies are constantly seeking ways to enhance efficiency, streamline operations, and provide top-notch customer service. Artificial intelligence (AI) has emerged as a powerful tool to help companies achieve these goals while revolutionizing the way they interact with customers. In this post, you can read about the transformative potential of email-based virtual assistants—a standout among AI applications—powered by Amazon Web Services (AWS).
Building a multi-channel Q&A chatbot at Saint Louis University using the open source QnABot
Students have questions. Their schools have the answers. A multi-modal chatbot delivers the missing link, providing a way for students to ask questions and get access to institutions’ answers. Saint Louis University used the open source QnABot, which can simplify bot deployment and administration for non-technical user.