Accelerating government efficiency with AWS Enterprise Support

US government agencies are prioritizing operational efficiency and accelerating their digital transformation initiatives to enhance public services while optimizing taxpayer resources. To achieve these goals, agencies are increasingly turning to AI solutions, with global government AI implementations more than doubling from 710 in 2023 to 1,757 in 2024, according to a 2025 Brookings Institute report. These AI implementations span multiple agencies and mission areas, including automated document processing, AI-powered citizen service chatbots, AI-assisted software development, and enhanced security monitoring.

As agencies undertake these priorities, they can draw on Amazon’s long-standing principles. Innovation and frugality have been core values at Amazon since our inception in 1997. This post explains how AWS Enterprise Support provides targeted guidance, proactive planning, and technical expertise to help agencies achieve their transformation goals. Amazon Web Services (AWS) technical account managers (TAMs) have extensive experience in helping customers maximize use of the cloud and leverage advanced technologies like AWS AI/ML. TAMs work as strategic advisors who align themselves with agencies’ mission outcomes, and for years have helped government customers realize increased operational efficiency, manage costs, and improve services delivered.

Fast-tracking generative AI innovation with Enterprise Support

As government agencies seek to enhance operational efficiency, AI-powered solutions offer significant advantages in improving workforce productivity while strengthening operational oversight and resource management. AWS is helping government customers use generative AI to transform how they manage broad amounts of documentation, provide responsive citizen services, streamline application development, and strengthen threat detection.

To maximize the value of these AI capabilities, government agencies partner with AWS TAMs who help navigate AWS’s expanding AI and generative AI capabilities, bringing years of practical implementation experience across the public sector. TAMs deliver no-cost, hands-on workshops that build your teams’ capabilities, enabling rapid skill development and reducing time-to-production.

Through TAM-led engagements, agencies have received guidance on implementing AI solutions that process documents, automate routine tasks, detect fraud, ease operational burdens, and extract insights from vast datasets. For example, a major public financial customer worked with Enterprise Support to deploy a self-service inventory solution integrated with Amazon Q. This solution enabled operations teams to gain visibility across multiple accounts, make data-driven decisions through natural language queries, and reduce time spent on manual inventory tasks.

Accelerating digital transformation

Government agencies are looking to modernize their IT infrastructure and save taxpayer money. Enterprise Support accelerates this by bringing years of expertise, helping customers transition from costly legacy data centers to agile, scalable cloud architectures. AWS Countdown is an Enterprise Support feature which provides a comprehensive migration and launch framework. The TAM conducts pre-migration readiness assessments, performs architectural reviews, conducts risk assessment, creates custom runbooks, and validates post-migration success. This structured approach ensures operational excellence from day one. A state-level election authority leveraged the TAM’s expertise to transform their system ahead of the 2024 presidential elections, successfully handling over 10 million website requests without increased cost, while eliminating previous system crashes.

Building on these modernization efforts, workload automation reduces manual effort and enables agencies to reallocate human resources to higher-value activities. Agencies are leveraging Enterprise Support expertise to implement automation that reduces manual effort by thousands of work hours annually. For instance, a national security customer recently engaged their TAM to redesign their Active Directory architecture. They transitioned from a legacy DNS approach to a natively integrated solution that aligns with AWS best practices. This change eliminated manual DNS management and significantly reduced operational overhead. It also enabled seamless integration of critical AWS services that were previously blocked.

For agencies undergoing workforce adjustments, AWS Managed Services (AMS) provides a vital safety net to operate mission-critical applications and maintain operational continuity during transformation. A US financial sector organization facing a 30 percent reduction in IT staff utilized AMS to maintain critical system operations while seamlessly implementing automation and preserving service levels during the organizational change.

Optimizing cost through data-driven guidance

Cost reduction is an important public sector priority, and Enterprise Support TAMs have long been subject matter experts in driving optimization, making them uniquely positioned to help agencies achieve savings quickly. Through ongoing cost optimization reviews based on the AWS Well-Architected Framework, TAMs help identify underutilized capacity and reveal opportunities for both immediate and long-term savings. For instance, in 2024 a federal agency’s TAM identified nearly $1.2 million in annual savings through a workload right-sizing review—demonstrating how Enterprise Support directly supports the government’s goal to reduce spending and increase efficiency.

Enterprise Support also brings extensive experience leveraging automation and tooling to minimize manual intervention in daily operations and operate more efficiently. For example, a federal civilian agency successfully implemented automated instance scheduling and right-sizing, which reduced non-production environment costs by 65 percent. Following recent cost efficiency reviews, another federal civilian agency received simple-to-deploy architecture recommendations that reduced their monthly spend by 23 percent while maintaining required performance levels. In this way, TAMs help agencies assess current operations, identify duplicative processes, and re-engineer workflows to reduce administrative overhead.

Government agencies seeking to maximize the value of the AWS pay-as-you-go model can benefit from strategic planning, ongoing cost optimization exercises, and strategic business reviews provided by Enterprise Support. Through data-driven insights, customers utilizing Enterprise Support typically experience an average of 15 percent cost-savings compared to those on other support tiers with similar spend.

The Enterprise Support advantage for government modernization

Enterprise Support combines deep public sector experience with hands-on technical expertise to help government agencies accelerate their digital transformation. As agencies adopt generative AI and modernize operations to enhance public services, Enterprise Support provides the strategic guidance and practical knowledge needed to achieve rapid results. Through proactive planning, optimization expertise, and proven implementation experience, Enterprise Support helps agencies maximize efficiency, accelerate modernization, enhance service delivery, and optimize costs—all while advancing their mission to serve the public.

To learn more about how AWS Enterprise Support can help your agency accelerate digital transformation, contact your AWS account team or visit the Enterprise Support homepage.