Category: Customer Enablement

Remotely managing vast fleets of disparate systems and applications can be a challenging task for edge device administrators. AWS IoT Greengrass can help these system administrators manage their edge device application stack. However, system software on these devices must be updated and maintained separately via operational policies consistent with those of their larger IT organizations. […]

The practice of Operational Integration defines how one organization’s people, processes, and tools integrate with the people, processes, and tools of another organization. When certain activities occur within one organization, it may trigger an automated or manual response in another. For example, it’s common for AWS customers to operationally integrate with AWS Support or AWS Managed Services whenever […]

Software as a service (SaaS) companies have many options when they implement multi-tenancy in their applications. The AWS SaaS Factory Program provides recommendations for different deployment patterns depending on factors such as cost, compliance, and end-customer requirements. You might find that silo methods like VPC-per-tenant are not sufficient. Your application might be in a highly […]

In this blog post, I share my observations as an AMS Solutions Architect on how achieving operational excellence can help organizations realize their cloud business objectives while migrating to AWS. I dive deep into the five design principles that AWS Managed Services (AMS) uses to achieve operational excellence. Amazon is guided by four principles: customer […]

The first post in this series, Reinventing automated operations (Part I), covered the importance of operations in the cloud and how deferring the creation of an operations plan can slow down your migration. In this post, I’ll share the primary mechanism of iterative improvement (aka flywheel) that AWS Managed Services (AMS) uses to increase operational […]

This is the first in a two-part series that covers lessons learned at AWS Managed Services (AMS) as we help customers and partners achieve operational excellence on AWS. To create a secure and consistent cloud operating model, you need both operational experience and AWS skills. In my conversations with customers, it is common for experienced […]

This blog post was contributed by Kanishk Mahajan, AWS and Kalpana Roge, McAfee The AWS Migration Acceleration Program (MAP) is a cloud migration program that helps enterprises achieve business benefits by migrating existing workloads to Amazon Web Services. MAP provides consulting support, training, and credits on AWS services to reduce risk, build a strong operational […]

If you migrate your workloads to the cloud to modernize your applications or secure infrastructure and operations, you’ll find these migrations are increasingly performed with a DevOps methodology that incorporates continuous development, integration, and testing. It is always a best practice to incorporate security as code in your DevOps workflows to uncover security issues when […]

Cloud transformation is imperative Line of business (LOB) leaders and application owners within a business recognize that they urgently need to pivot their model to cloud—and not just to save cost or to get out of a data center. They own the apps that drive revenue for the business and modernizing them is critical to […]

September 8, 2021: Amazon Elasticsearch Service has been renamed to Amazon OpenSearch Service. See details. In this post, I show you how to aggregate AWS Health events centrally from all accounts in your organization using AWS Organizations, AWS Lambda, and AWS Health API, and then build automation to ingest and visualize the operations data using […]