Tag: abuse complaint

Introduction Email communication remains a critical component of business operations and customer engagement. As the digital landscape evolves, major mailbox providers continually update their policies to enhance security and user experience. This blog will explore the changes implemented by Microsoft for bulk senders trying to reach Outlook.com (supporting Hotmail.com, live.com consumer domain addresses). This follows […]

Now that we’ve talked about complaints and feedback loops, we are ready to discuss complaint rates. As a reminder, a complaint occurs when an email recipient marks an email message as spam by clicking “This is spam” or “send to spam folder” in their web email client. The Internet Service Provider (ISP) records this as […]

What goes around… Comes around! Does this proverb apply to your email-sending program? Probably not as much as you’d like. Ideally, you’d have a direct window into each interaction a recipient has with your message:  Did they actually open it? If so, did they scroll through it? Did they forward, delete, print, or file it? […]