AWS Machine Learning Blog
Tag: Contact Center
Principal Financial Group increases Voice Virtual Assistant performance using Genesys, Amazon Lex, and Amazon QuickSight
In this post, we explore how Principal used this opportunity to build an integrated voice VA reporting and analytics solution using an Amazon QuickSight dashboard.
Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex
The rise of artificial intelligence technologies enables organizations to adopt and improve self-service capabilities in contact center operations to create a more proactive, timely, and effective customer experience. Voice bots, or conversational interactive voice response systems (IVR), use natural language processing (NLP) to understand customers’ questions and provide relevant answers. Businesses can automate responses to […]