Category: Amazon Q

Seamless access to content and insights is crucial for delivering exceptional customer experiences and driving successful business outcomes. Box, a leading cloud content management platform, serves as a central repository for diverse digital assets and documents in many organizations. An enterprise Box account typically contains a wealth of materials, including documents, presentations, knowledge articles, and […]

Amazon Q Business comes with rich API support to perform administrative tasks or to build an AI-assistant with customized user experience for your enterprise. With administrative APIs you can automate creating Q Business applications, set up data source connectors, build custom document enrichment, and configure guardrails. With conversation APIs, you can chat and manage conversations with Q Business AI assistant. Trusted identity propagation provides authorization based on user context, which enhances the privacy controls of Amazon Q Business. In this blog post, you will learn what trusted identity propagation is and why to use it, how to automate configuration of a trusted token issuer in AWS IAM Identity Center with provided AWS CloudFormation templates, and what APIs to invoke from your application facilitate calling Amazon Q Business identity-aware conversation APIs.

In today’s digital landscape, the demand for audio and video content is skyrocketing. Organizations are increasingly using media to engage with their audiences in innovative ways. From product documentation in video format to podcasts replacing traditional blog posts, content creators are exploring diverse channels to reach a wider audience. The rise of virtual workplaces has […]

Amazon Q Business is the generative artificial intelligence (AI) assistant that empowers employees with your company’s knowledge and data. Microsoft SharePoint Online is used by many organizations as a secure place to store, organize, share, and access their internal data. With generative AI, employees can get answers to their questions, summarize content, or generate insights […]

Effective customer support and project management are critical aspects of providing effective customer relationship management. Atlassian Jira, a platform for issue tracking and project management functions for software projects, has become an indispensable part of many organizations’ workflows to ensure success of the customer and the product. However, extracting valuable insights from the vast amount […]

Amazon Q Business is a fully managed, generative artificial intelligence (AI)-powered assistant that helps enterprises unlock the value of their data and knowledge. With Amazon Q, you can quickly find answers to questions, generate summaries and content, and complete tasks by using the information and expertise stored across your company’s various data sources and enterprise […]

As conversational artificial intelligence (AI) agents gain traction across industries, providing reliability and consistency is crucial for delivering seamless and trustworthy user experiences. However, the dynamic and conversational nature of these interactions makes traditional testing and evaluation methods challenging. Conversational AI agents also encompass multiple layers, from Retrieval Augmented Generation (RAG) to function-calling mechanisms that […]

Amazon Q is a fully managed, generative artificial intelligence (AI) powered assistant that you can configure to answer questions, provide summaries, generate content, gain insights, and complete tasks based on data in your enterprise. The enterprise data required for these generative-AI powered assistants can reside in varied repositories across your organization. One common repository to […]

As a customer, you rely on Amazon Web Services (AWS) expertise to be available and understand your specific environment and operations. Today, you might implement manual processes to summarize lessons learned, obtain recommendations, or expedite the resolution of an incident. This can be time consuming, inconsistent, and not readily accessible. This post shows how to […]

See how AWS is democratizing generative AI with innovations like Amazon Q Apps to make AI apps from prompts, Amazon Bedrock upgrades to leverage more data sources, new techniques to curtail hallucinations, and AI skills training.