Tag: In-store Shopping Assistance

The retail industry faces an increasingly complex returns challenge that impacts both operational efficiency and bottom-line profitability. With online return rates averaging 15.2 percent – triple the rate of in-store purchases – and returns accounting for $743 billion in lost sales in the US alone last year, retailers need innovative solutions to address this growing […]

Whether you’re buying online or in a physical store, shopping should be easy, simple, and enjoyable. In the customer’s mind, the retailer or brand is one entity, regardless of the sales channel. For this reason, customers expect their journey to fluidly shift between digital and physical touchpoints with the same conveniences in store as online. […]