Category: Amazon Connect

The AWS End User Computing (EUC) team is excited to be attending Enterprise Connect on March 17-20 in Orlando, Florida. Enterprise Connect is the largest communication, collaboration, and CX conference in North America, and a great opportunity for learning about exciting new technology while networking with others in the industry. This year, the AWS EUC […]

Today, organizations employ agents who utilize applications running in a Virtual Desktop Environment (VDI) such as Amazon WorkSpaces that allows agents to use multiple applications in the cloud without incurring high costs of hardware procurement. In a VDI environment the Amazon Connect CCP (Contact Control Panel) can cause impact to audio quality, and is required […]

In this post, we will show you how to use Amazon AppStream 2.0 to provide a non-persistent, secure desktop streaming solution for your Amazon Connect agents, and optimize call audio direct to the agent’s local system. Contact centers need the flexibility to enable agents, regardless of their physical location and endpoint, to access services securely. This […]