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START UP PROJECT TO SERVICE AN HELP DESK TO SERVE CUSTOMERS
What do you like best about the product?
REGISTER CASE AND ACTIVATE A CHATBOT SERVICE
What do you dislike about the product?
COST ABOUT CHATBOT MESSAGES AND PRICE OF LICENSES
What problems is the product solving and how is that benefiting you?
TO ORGANIZE CASES AND REGIOSTER THEM IN A CUSTOMER OVERVIEW
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HEAD OF SALES PERFIRMANCE
What do you like best about the product?
Can act more quickly
find the right information easily
connect on projects
share competitive data
find the right information easily
connect on projects
share competitive data
What do you dislike about the product?
ergonic and ux
need to duplicate manually dashboards and reports
need to duplicate manually dashboards and reports
What problems is the product solving and how is that benefiting you?
to track and trace each claim
Salesforce Service Cloud: An Incredible Experience
What do you like best about the product?
Using Salesforce's cloud service has been a transformative experience for our company. The platform not only offers seamless integration with our existing systems but also provides a 360-degree view of our customers, allowing for more personalized and efficient service. The flexibility and scalability of Salesforce enable us to quickly adapt to market changes, while its automation tools significantly increase our productivity. Additionally, the robust security and exceptional technical support give us complete confidence to focus on the growth of our business. I highly recommend Salesforce for any company seeking innovation and excellence in customer relationship management.
What do you dislike about the product?
So far, we have not identified any disadvantages in using the Salesforce Service Cloud platform. The experience has been extremely positive, and the platform has met all our needs efficiently.
What problems is the product solving and how is that benefiting you?
So far, we have not had any problems with Salesforce Service Cloud. The platform has operated efficiently and has met all our expectations. This benefits us greatly, as we can focus on our main activities without technical concerns, improving our productivity and client satisfaction.
Service Cloud for Internal IT
What do you like best about the product?
Service cloud allows us to manage customer service with in our existing data base of record. Making the agent experience much smoother.
What do you dislike about the product?
I wish that service cloud had a cleaner intergration with Microsoft Teams, If you don't use slack then you really are out of luck.
What problems is the product solving and how is that benefiting you?
Sevice cloud is allowing us to manage all our customer service interactions with one lens for reporting and analytics
So accessible and useful
What do you like best about the product?
The amount of detail that we need for a program for our company was found in Salesforce. It has been so easy to do what we need with the amount of data we work. And the user experience has been great, even for people that are not good with technology.
What do you dislike about the product?
Sometimes it can get a little buggy or complicated, but it's usually easy to figure out where some wires were crossed.
What problems is the product solving and how is that benefiting you?
Keeping all of our data organized and protected.
It's an option
What do you like best about the product?
We were able to use it to create what I'd characterize as a 'basic' ticket workflow in a few weeks using licensing we essentially already had. Support is responsive.
What do you dislike about the product?
Like most things trying to be all things to all people, it basically requires you to build everything yourself from whole cloth. You want to remind a client they have an open case every few days? Better be ready to work with modulos and possibly some code. Want a case to reopen when someone replies to it? That's going to be a multistep process to arrange. In many places, if you'd like an email letting you know a ticket has an update; that's going to be a template, an alert, and a flow at minimum; other ticketing systems that'd be a tick box 'notify agent on ticket update' sort of option.
What problems is the product solving and how is that benefiting you?
We needed a ticketing system. While salesforce has been rough and time consuming it was at least something we already had licensing for our agents to use.
Service Cloud makes the difference!
What do you like best about the product?
Although we are using Salesforce and the Service Cloud for a while already we are still at the beginning of our Service journey. For us Service Clouds makes a big difference on how we can deal with all our customers inquiries and how we can apporach them best. It also provides full visibiliy to everyone in the organization and is an essential part of our customer 365 view.
What do you dislike about the product?
It is not exactly about the Service Cloud itself but for us changing old habbits and establish new ways of working with the Service Cloud sometimes is a challenge.
What problems is the product solving and how is that benefiting you?
It is helping us with customer questions, complaints and warranty and or quality issues.
Salesforce Service Cloud Ease of Access
What do you like best about the product?
Salesforce service clouds best feature is the Recomended setup through which we can build a complete setup process of a feature in minutes using Guided setup without moving to different setup menus. For Example Setting up Embedded Chat you can just follow the guided setup to build it and Do not need to move through multiple items such as setting presence status, routing configuration, and setting queues, all can be done in single window.
What do you dislike about the product?
Cannot see all its feature untill go to that feature option and should actually help in other setups such as setting Einstien bot along with chat
What problems is the product solving and how is that benefiting you?
Setting up multiple feature with Ease
Salesforce Service Cloud -> Mature and Still Improving
What do you like best about the product?
IT's combination of products to solve any service use case
What do you dislike about the product?
Cost and complexity, it is very clicky to maintain and to add entitlements you need to still switch to classic from lightning, considering ho wlong ago the company made the tranistion to lightning, this is crazy
What problems is the product solving and how is that benefiting you?
It helps with service ticketing and milestone management to help keep our SLAs in check
We use the Service Cloud to handle customer inquiries. and it's been great so far.
What do you like best about the product?
We use the email to case feature the most in service cloud, making sure no email communication is lost.
What do you dislike about the product?
The agents need to be trained well to be efficient.
What problems is the product solving and how is that benefiting you?
Service Cloud gives us a centralized location to track all the customer inquiries and feedback, also giving the leadership team a line of sight into how issues are being handled.
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