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Use of Service Cloud
What do you like best about the product?
Ability to see everything in one place and track every interaction
What do you dislike about the product?
Reporting can take sometime to learn and it can be difficult to see information without deep knowledge
What problems is the product solving and how is that benefiting you?
Quicker response time and actually being able to solve customer problems
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Salesforce Service Cloud great solution for client service providers
What do you like best about the product?
I like the interface, I like the easy navigation and how easy you can go from different records (company is the main tab with several subtab of a case, a contact or opportunity record). Plus the fact that it's very 'service' oriented.
What do you dislike about the product?
There is not much yet I dislike about the Salesforce Service Cloud. Everything works fine.
What problems is the product solving and how is that benefiting you?
The benefit of the feature being user-friendly enabled us to use all its service oriented features easily.
Recommendations to others considering the product:
Highly recommended for every service oriented user, it's easy to navigate and user-friendly!
Salesforce Service cloud Eases my service to customer with high customer satisfaction
What do you like best about the product?
Ours is a product based company which supplies services for the product, We have over 1000+ customer ,Providing service for all of them and managing their case history and Solutions ,Reduces our effort in reoccurring cases. Live Agent helps us to provide online support.
What do you dislike about the product?
Since we have 1000+ clients and 20000+ products in our business, We are finding difficult in the reports and dashboard making. In many occasion we are finding difficult in getting accurate data from Reports and Dashboard mainly we sit for writing code to achieve it which is time consuming.
What problems is the product solving and how is that benefiting you?
We provide service to the Customer on the product we supply, This made us trust worthy among the customers by the service we provide , with our previous system we do not have much customers using our product. After changing to salesforce CRM we get spike in customers.
Recommendations to others considering the product:
This is an Amazing platform for your business to provide Quality service to your business partners and Customers.It also have some external application from App-exchange. If you are utilizing the the platform more . there are more such apps available in Appexchange. This will ease your difficulties that you face.
Very Good
What do you like best about the product?
Total Package (end to end) --- we can deliver a smarter, faster, and more personalized service experience to every customer with the world’s #1 customer service platform
What do you dislike about the product?
CTI integration with Service is not so matured
What problems is the product solving and how is that benefiting you?
Servicing Customer
We use Salesforce for absolutely every aspect of our business except our product itself
What do you like best about the product?
The control it gives me. As a small business owner I don't have extra employees to be checking that data is correct or that everyone has the latest training. I rely on making CERTAIN people can't do certain things.
What do you dislike about the product?
It can be difficult to find good developers that will take smaller < $XX,XXX projects
What problems is the product solving and how is that benefiting you?
We focus mainly on business processes. How can keep things moving forward and prevent things from falling through the cracks
Recommendations to others considering the product:
There is a fairly steep learning curve, but when i recommend Salesforce to friends I tell them how I preferred growing INTO a product rather than OUT of it. I know Salesforce is used by huge companies to that gives me the direction to do things like them.
Have to implement more advanced features
What do you like best about the product?
Testing chat clients for prospects. Setting up effective email workflows.
What do you dislike about the product?
Support is limited for what we need to do by ourselves.
What problems is the product solving and how is that benefiting you?
Putting all customers communication in one place and closing business deals.
Recommendations to others considering the product:
Research how other companies have done this before you do it yourselves.
I'm working as a salesforce developer for Sales and Service Cloud for almost 5 years.
What do you like best about the product?
I like the design and the functionalities, macros, omni channel and live agents.
What do you dislike about the product?
the limitations on case layouts, especially the part where you can't add visualforce on the related list area
What problems is the product solving and how is that benefiting you?
On our business, we have partner accounts, buyer accounts, agent accounts. We have issues on setting up the schema on how we can relate them with one another. With the use of Case Management System, we're able to tie them up in a very effective way where we can extract reports and get accurate data.
Recommendations to others considering the product:
Salesforce Service Cloud can make your staffs more productive using only it's out-of-the-box functionalities. There will be much more awaits if you have a good developer that can add more customization into it. You'll definitely see the ROI on this product.
Salesforce Service Cloud Review
What do you like best about the product?
The fundamental features work well for lead and account management.
What do you dislike about the product?
Complications of needing a FT salesforce admin to make the software feasible for our company.
What problems is the product solving and how is that benefiting you?
Sales management. We use SF extensively and have done for for 6 years. We have over 9,000 accounts and >50,000 leads.
Moving to Service Cloud at the same time as we moved to Salesforce was an excellent investment.
What do you like best about the product?
Integration with Salesforce overall, flexibility in dashboard creation, and ease of integration between our other systems and Salesforce / Service Cloud. Also, our ability to create our own objects and custom views to our data is valuable.
What do you dislike about the product?
We find it difficult to automate the tracking of effort spent on tasks and cases. We are trying to better understand the effort we spend on cases overall, and it is awkward and we may need to do custom programming.
What problems is the product solving and how is that benefiting you?
Manual tracking of customer cases and providing insights into what customer problems need addressing first. Benefits are from being able to capture our own data on both calls and emails, and continue to use more Service Cloud / Salesforce and their technology partners' tools to do that.
Recommendations to others considering the product:
Yes, especially if you have a strong Salesforce foundation as a CRM, and want to leverage that platform across your company. Having some technical ability to customize Service Cloud and Salesforce helps a great deal.
Salesforce allows us to enhance the quote to invoice process more efficiently and effectively.
What do you like best about the product?
Ease of use. GUI interface. The reporting engine works very well and is easy to use..
What do you dislike about the product?
Would be helpful for some of the objects within Salesforce to be a little more intuitive.
What problems is the product solving and how is that benefiting you?
Removing paper. Streamlining the order to cash process.
Recommendations to others considering the product:
To increase sales and to organize your quote to cash process, select Salesforce.
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