The company name defines their people.
What do you like best about the product?
Their people. From sales to service and support, their team becomes an extension of your brand. They are very professional and knowledgeable, and you can sense that they genuinely want to help our brand succeed. The platform itself has a great user interface and is significantly better than our prior 'legacy' platform. We are still new to using the platform, as just completed onboarding, so there is still much for us to learn.
What do you dislike about the product?
Training is more self-serving and could use a few extra sessions where the cordial team walks you through the platform. Today, I'm not sure what I don't know, but I recall there being some cool features - we're just not taking advantage of them yet.
What problems is the product solving and how is that benefiting you?
The platform has more out of the box capabilities than our previous platform and we have a direct connector set-up with our datalake ro streamline our datashare - data integrations and data gaps caused huge issues with our previous ESP and Cordial has helped resolve that and bring new features into our email templates.
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