What do you like best about the product?

I like it has almost the same features as the hardware firewall. It's easy to deploy on any cloud solution like azure,aws. User based policies in VM is a great next step after application segmentation.
Palo Alto support is always great to deal with.

What do you dislike about the product?

Cost to have and maintain a Palo Alto firewall is always a challenge. It's the same with the VM series as well, being an expensive product.
Reporting seems to be limited as compared to physical firewall. VM Palo Alto doesn't provide hardware acceleration as well.

What problems is the product solving and how is that benefiting you?

We have deployed Palo Alto VM firewall in our vsphere switch which is for protecting our production servers. We have different types of servers deployed on virtualized switch, all the traffic to servers passes through Palo Alto vm. Different application control and web profiles have been setup as per server on VM.
VM is easy to upgrade and keep a check on licenses accordingly. Panorama provides a complete landscape of security which helps us in setting up policies.