Multi-functional tool for contact centers
What do you like best about the product?
The QM feature of Calabrio and the ease of search with multiple filters and even text search is probably my favorite.
What do you dislike about the product?
We are currently implementing Analytics and there are a lot of inconsitencies and issues so far in our testing. It doesn't give me confidence that our full reporting will be accurate.
What problems is the product solving and how is that benefiting you?
Call recording for feedback review saves us from having to call back patients to confirm details. We also use for QA and future state analytics. It helps us get and maintain contracts and accredidations.
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