Cogito
What do you like best about the product?
Cogito on my use cases, delivers real-time emotional intelligence for call center agents, offering live behavioral cues (e.g., empathy, active listening) that improve customer experience and agent performance.
It enables scalable coaching and early burnout detection, integrating seamlessly into CRM and telephony systems to boost CSAT and operational efficiency!
It enables scalable coaching and early burnout detection, integrating seamlessly into CRM and telephony systems to boost CSAT and operational efficiency!
What do you dislike about the product?
Cogito can feel intrusive to some agents, and its effectiveness depends heavily on user adoption and consistent integration into workflows.
What problems is the product solving and how is that benefiting you?
Cogito in my cases solves poor customer-agent interactions by enhancing emotional intelligence in real time, leading to improved call outcomes, higher CSAT, and reduced agent burnout.
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