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Pagerduty Review
What do you like best about the product?
How easy it is to integrate with AWS.
What do you dislike about the product?
The app can be more user friendly.
What problems is the product solving and how is that benefiting you?
Being able to integrate multiple AWS environments into PagerDuty is very easy to use and manage. Also it is very easy to set alarms on AWS to integrate PagerDuty to alert the team. Before PagerDuty, the team had to check on CloudWatch for any alerts and then escalate. But with PagerDuty, the team gets an email, the phone goes off, and the proper administrators are informed for each infrastructure.
Recommendations to others considering the product:
I wish the application was a bit more friendly to use. A small change would be going back by sliding right on the screen. I have accidentally resolved alerts that way and it is a hassle having to deal with that.
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Wakes you up when needed
What do you like best about the product?
Plenty of integrations with 3rd parties and a great mechanism of managing schedules.
What do you dislike about the product?
A bit pricey if you want to roll it out to a larger team
What problems is the product solving and how is that benefiting you?
In order to keep our business in a good shape - we need to be alerted when something bad happens. It's especially useful after usual work hours due to a great app and plenty of notifications methods (SMS, phone, , API, etc.)
Recommendations to others considering the product:
We've tried the competitors but PagerDuty does it better - their UI is easy to understand and you won't miss a notification anymore!
Dependable, reliable
What do you like best about the product?
Reliable, easy to use, even at 4am when you get paged
What do you dislike about the product?
I don't have any serious issues, but I think using the schedules could be better
What problems is the product solving and how is that benefiting you?
Being alerted when something breaks at work
Super Simple and Reliable
What do you like best about the product?
I love that I can Ack new pages right from my Apple Watch, and I can handle everything else on my iPhone. It's super simple, and it's great how easy it is to change how you receive alerts.
What do you dislike about the product?
I would like to be able to resolve pages from my wrist; hopefully that's a feature that's coming soon.
What problems is the product solving and how is that benefiting you?
When we're on call, we don't have to constantly monitor our email for voicemails. Instead, PagerDuty will keep alerting me until I Ack the new page. This makes being on-call a lot easier.
Great product
What do you like best about the product?
User friendly interface, good mobile version
What do you dislike about the product?
Using it for about few months, so far so good
What problems is the product solving and how is that benefiting you?
IT support
DVL Sys Admin Review
What do you like best about the product?
the alerting system integrates very nicely with our helpdesk and eliminates the need for email. I love getting alerts via text.
What do you dislike about the product?
there really is not too much i dislike about the program.
What problems is the product solving and how is that benefiting you?
We are able to all see an alert on our phone as a text and react quickly to it.
Senior Software Engineer
What do you like best about the product?
I am part of development and production support. Integrated with appadynamics, splunk and AWS.
it works great . it helps us to resolve issues faster and keep track of the issues managed.
Scheduling features is very good along with mobile app
it works great . it helps us to resolve issues faster and keep track of the issues managed.
Scheduling features is very good along with mobile app
What do you dislike about the product?
I didn't find anything.. So far everything looks good
What problems is the product solving and how is that benefiting you?
I am part of development and production support. Ability to get alerts through SMS and resolve notes or reassign alerts help to identify fix issues soon
Recommendations to others considering the product:
This is the smart way of pager duty scheduling and work flow management
recently started using pagerduty & it's great so far
What do you like best about the product?
still exploring it. I recently got my official account created on pagerduty.
What do you dislike about the product?
same as above. Need more time to comment on this properly. Its good so far.
What problems is the product solving and how is that benefiting you?
it alerts me in a timely fashion.
PagerDuty is a must-have tool for todays DevOps
What do you like best about the product?
Structured way to define services, on-call schedule and policies which fits into our work. And a lot of existing services can integrate with pagerduty already, which makes our life even easier.
What do you dislike about the product?
Since pagerduty is a US company, its existing pricing model is US centric. As a non-US company, we hope its pricing schedule can more more friendly for non-US companies in areas like international sms and international phone calls.
And I think the standard plan should be more accessible for startups like us. It is still a little bit pricy for now, thus we are using basic plan. \
And I think the standard plan should be more accessible for startups like us. It is still a little bit pricy for now, thus we are using basic plan. \
What problems is the product solving and how is that benefiting you?
We are internet services company, so we use PD to solve on-call scheduling and alerting feature.
It has been easy and comfortable using Pagerduty.
What do you like best about the product?
The best thing is we can easily accept the ticket without any hassle and all the comments which we add over ticket about the status, is sent to the concerned people looped in there. The ticket is easily transferred to any colleague of mine in case I am leaving from the shift.
What do you dislike about the product?
I haven't found anything to dislike here.
What problems is the product solving and how is that benefiting you?
I work on database front. So in case any E-down occurs in any environment, pagerduty sends email, messages over the phone for same. It helps us to get the concerned people names and certainly resolves the waste of time to reach them at different times. We just have to update the status in pagerduty. Even if I am not online, any E-down will send me message over the phone and I can get my laptop right then.
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