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Great tool for managing On Call Duties
What do you like best about the product?
That I can schedule my team for on-call rotation and we can easily substitute or swap schedules as need be. I like that there are various levels of events and you can have PagerDuty contact you in different ways depending on the urgency of the event.
What do you dislike about the product?
The scheduler isn't as friendly as I'd like, but I don't have a better suggestion at the moment.
What problems is the product solving and how is that benefiting you?
Knowing who was on call and making sure that they were notified when there were issues.
Recommendations to others considering the product:
In the past we used Google Voice to manage on-call rotation, but it was a manual process to update the individual(s) on call each week. PagerDuty allows us to automate and forget, with notifications as to when we go on call and easy glance to see who is on call.
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Great product for companies of all sizes
What do you like best about the product?
I've used Pagerduty at a number of orgs now, currently at my small startup. It has been critical for us in order to keep our uptime as close to 100.00% as possible. The push notifications are key.
What do you dislike about the product?
The license can be a bit pricey for a bootstrapped startup.
What problems is the product solving and how is that benefiting you?
We want to make sure we know about system downtime and hiccups before our customers do. We're always able to find out within a moments notice with Pagerduty!
Good and no complaints so far
What do you like best about the product?
It had been working fine. Never missed a call. I could set up my rule to call me a second time after 5 min interval. I also set it up to send a text with the case number.
What do you dislike about the product?
I have all the features that I want. There is nothing that I dislike about it and so far no complaints.
What problems is the product solving and how is that benefiting you?
ThoughtSpot Technical Support in a Systems Reliability engineering role. It has been working fine and so far no complaints.
Recommendations to others considering the product:
I strongly recommend pager duty without any reservations. I am happy with it
Best Experience!
What do you like best about the product?
I'd like the dashboard looks, simple and basic to navigate, great on-line chat/email support and has documentation on-line that you can refer. It is simply the best scheduling tool for IT professionals. Keep it up PagerDuty Team.
What do you dislike about the product?
I haven't find to dislike the product as it is great tool that we are currently have, it makes our support more responsive than before, business is happy when things get fix in timely manner.
What problems is the product solving and how is that benefiting you?
Mostly incidents and IT issues, it just works when you need someone to get page the right resources that you need.
Recommendations to others considering the product:
it might be useful to have one of this tool that will help you to achieve your business agility when it comes to support.
It is working fine as a on call tool.
What do you like best about the product?
I like its integration with other messaging software like hipchat, to be able to get notification and easy to navigate to the management dashboard of pageduty.
I also like the way it sends an email and then call you for urgent issues.
I also like the way it sends an email and then call you for urgent issues.
What do you dislike about the product?
The UI for overriding the oncall duty is a little confusing.
What problems is the product solving and how is that benefiting you?
On call rotation for engineers. On call issues for engineers.
Awesome, we love it.
What do you like best about the product?
It always works and allows our team to have one point of alerts to us.
What do you dislike about the product?
Web site is slow, easier to use text or phone to ACK.
What problems is the product solving and how is that benefiting you?
External alerting of our monitoring and application data.
Recommendations to others considering the product:
Try it, it allows for almost any monitoring integration.
Software Engineer
What do you like best about the product?
Ease if use, integration and configuration of alarms.
What do you dislike about the product?
More detailed alarms would be nice. Also, the ability to configure teams more precisely.
What problems is the product solving and how is that benefiting you?
Up-time of all our real-time systems. The most outstanding benefit is we can respond real time, fast.
Centralized alerting for on-call personnel.
What do you like best about the product?
That we can page other team-members right in two clicks if have to assign them work.
What do you dislike about the product?
I dont have anything on my mind which I can say for improvement on Pagerduty.
What problems is the product solving and how is that benefiting you?
Only on-call personnel is paged and not any other team members are disturbed. We can who are on-call right now in all teams. Also can check who ever have got calls on what issues.
Recommendations to others considering the product:
yes
The best on-call paging solution on the market!
What do you like best about the product?
The flexibility in scheduling, reliability of the service, and all of the fantastic documentation and examples for their API. It has allowed us to roll out our own internal tools for Pagerduty as well as integrate it into our ticketing software.
What do you dislike about the product?
Their tools, while incredibly flexible, take a bit of learning and can be unintuitive at first, but once you understand how they work they make a lot of sense. We've been using them for many years now and they have gotten better, but that initial hump as I teach our staffers to think in the terms that Pagerduty's scheduler uses comes up. Otherwise, though, I have no gripes. Everything else is great
What problems is the product solving and how is that benefiting you?
Greatly simplified our on-call systems and made it so we can sleep easy, knowing all problems are paged out to our techs. The benefits include time and money savings, as well as greater reliability in our company as no tickets slip through the cracks.
Recommendations to others considering the product:
Go for it, you'll wonder how you ever got anything paged out without it.
The best management tool for monitoring tickets and incidents.
What do you like best about the product?
The best management tool for monitoring tickets and incidents.
What do you dislike about the product?
nothing to dislike, the best and efficient product currently in the market
What problems is the product solving and how is that benefiting you?
we are using for this company wide monitoring of incidents example database, compute, web services etc
Recommendations to others considering the product:
na
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