External reviews
External reviews are not included in the AWS star rating for the product.
Makes team on call/observatory more easier
What do you like best about the product?
Has a ton of options to customize and set up your alerting needs and
The flexibility in scheduling, the reliability of the service, and all of the fantastic documentation and examples for their API. reports are very straightforward and easy to understand.
The flexibility in scheduling, the reliability of the service, and all of the fantastic documentation and examples for their API. reports are very straightforward and easy to understand.
What do you dislike about the product?
I wish we could share the duty with office calendar. It will be cool if it can be super easy to share the calendar with different organization too. IT takes a bit of learning and can be unintuitive at first, but once you understand how they work they make a lot of sense.
What problems is the product solving and how is that benefiting you?
We easily able to rotate our team between different regions. Things like latency, fatals, and health checks. Most of the time, we have a problem fixed before the first user reports can come in.
- Leave a Comment |
- Mark review as helpful
PageryDuty could be better but none like it out there!
What do you like best about the product?
The alerts are quite easy to set up and the UI are fairly simple to understand. If not, the support is there and quick to respond.
What do you dislike about the product?
The alerts get a bit spammy and noisy, can’t seem to find the mute for the new alerts if we’re already aware of the issue, and instead we’ve received tons of new alerts and can only snooze the alerts that have already happened.
What problems is the product solving and how is that benefiting you?
Spam, Fraud, and infra. Quick turnaround time
Straightforward
What do you like best about the product?
Only used once but feels reliable and I like how well it separates my concerns from I would consider is noise
What do you dislike about the product?
Not the most compelling user interface. A demo notification button might be nice, I wasn’t sure my notification preferences were set properly
What problems is the product solving and how is that benefiting you?
Timely notification of issues that we care about
Great tool for monitoring
What do you like best about the product?
The escalation policies help keep alerts non-obtrusive unless no one answers quickly enough.
What do you dislike about the product?
It would be nice if the Android app had the ability to override DND, or to warn the user if they are oncall but alerts won't sound.
What problems is the product solving and how is that benefiting you?
We have drastically reduced the average time to incident resolution
Recommendations to others considering the product:
try it!
I use pager duty as a user to
What do you like best about the product?
I like the emails that are sent and how easy it was to sign me up for on call.
What do you dislike about the product?
there is some confusion between the different states but that could just be how we implemented it.
What problems is the product solving and how is that benefiting you?
To have people on call when an issue arrises in our production environment.
Great for oncall rotations and alerting.
What do you like best about the product?
Pagerduty enabled our teams to accurately alert on and escalate issues through support tiers and oncall rotations. It is top of class.
What do you dislike about the product?
Escalation policies can sometimes be confusing to set up.
What problems is the product solving and how is that benefiting you?
on call rotation, support escalation, incident management.
Escalation has been eased and controlled by the user of PagerDuty.
What do you like best about the product?
Looping notifications to ensure incident is acknowledged.
What do you dislike about the product?
Learning curve, not so intuitive. Hard to setup at first, and getting used to.
What problems is the product solving and how is that benefiting you?
Critical issues, allows great communication with client, and proper canalization of request.
Very user friendly interface
What do you like best about the product?
The GUI is very useful on both web and mobile.
What do you dislike about the product?
I believe the mobile app could have more ways to allow configuration of alarms.
What problems is the product solving and how is that benefiting you?
Using it as a support tool for our teams. Easy collaboration
Very convenient and easy to use accessible on call system
What do you like best about the product?
Accessible easily from laptop or phone. I can see my schedule and active alerts easily
What do you dislike about the product?
Team calendar presentation could use more options for display and edit with large teams
What problems is the product solving and how is that benefiting you?
IT servers system support
Recommendations to others considering the product:
Use mobile app and often. daily access of site in the office provides a lot of information regarding existing issues for the team
It is an excellent system and we have had some good experience with it.
What do you like best about the product?
Teams within my group are able to assign members to be on the pager duty and support our clients accordingly based on our SLAs
What do you dislike about the product?
I don't believe that there is much that we really dislike. We have been satisfied with the same
What problems is the product solving and how is that benefiting you?
Our business has specific SLAs for our Services and we are using Pager Duty within my teams to alert teams in case of issues to take action right away. The benefits are that we are essentially avoiding missing SLAs and related fines/bad rep.
showing 821 - 830