What do you like best about the product?

I like SailPoint becuase for their high quality products such as SailPoint IdentityIQ and SailPoint Identity Security cloud. They are the leaders in the IGA Space. They have broad list of connectors to support different applications integrations. SailPoint products are robust.

What do you dislike about the product?

I am disappointed working with SailPoint support time. Most of the time support team asks for the unnecessary details when we raise a case with support team. When folks from India raises tickets we get a response in different timezone by that time we can't replay immediately. In India working hour we will replay and then some one from onsite team replies back during night time, this process goes many days. When we ask for the call or meeting in overlap hours they denies.

What problems is the product solving and how is that benefiting you?

Currently, we have implemented Lifecycle events such as Joiner and Leaver. We also automated user access reviews for couple for LDAPS to support SOX and SOC Compliance.