What do you like best about the product?

TalkDesk allowed us to leverage a small sized call center within the non profit sector to meet big customer demand. We've leveraged our resources while improving our customer experience, being more efficient, providing more accurate information and resolving customer requests faster than ever. I love the insights and reporting it gives me as a leader to see and communicate our teams productivity while also giving qualitative and quantitative data to our organization to continuously improve!

What do you dislike about the product?

Learning how to modify, edit and update your own IVR can be intimidating at times but the TalkDesk support team provides ongoing support and advice whenever we need it.

What problems is the product solving and how is that benefiting you?

High call volumes with limited staffing resources allow us to work smarter with the people and tools and invest our money in other meaningful ways. This software allows us to get information to customers easily without sacrificing quality.