What do you like best about the product?

Toucan is a tool that is very clean for performing simple analyses. You can quickly integrate data, make some modifications, and create a dynamic and effective report.

Understanding the tool is quite easy and intuitive for both a designer and a user.

The responsiveness of customer support is very pleasant.

The UX/UI interface of Toucan has been rather appreciable since v3.

What do you dislike about the product?

The simplicity that Toucan offers to be used by people who do not necessarily have training in this area is the negative point for me, who has been accustomed for several years to building dashboards:

- The datasets
The logic of creating datasets to manipulate data is rather good. However, it can quickly become cumbersome and difficult to adapt when there are many modifications or many datasets. In other tools, the ability to create variables or to make datasets interact significantly eases this aspect.
The real problem, in my opinion, remains the calculation of dynamic rates (which I have had to do many times). I have several filters in Toucan, and therefore the rate must be recalculated each time the user changes a filter, which forces me to tinker with the datasets.
The solution initially would be to be able to perform in the construction of a chart, for example, SUM(Field1) / AVG(Field2).

- The charts
The choice of options for each chart is a bit limited, but it's still OK. The problem here is that we cannot customize the display of the charts enough based on what is displayed.
For example, I would like a story that displays 3 sectors.
I understand that this would make the use of Toucan more complex, but it would allow optimizing the UX/UI part of certain charts.

What problems is the product solving and how is that benefiting you?

Display of key indicators around human resources allowing for improved decision-making for leaders and a significant gain in time and reliability for professions