Could be way better!
What do you like best about the product?
Having a customer portal where they can submit tickets, access the knowledge base & track their tickets.
What do you dislike about the product?
The portal needs to be more customisable easily rather than needing an engineer to customize it every time.
What problems is the product solving and how is that benefiting you?
Helping us connect with our user base & triaging their complaints etc. This creates a sense of trust on the brand image.
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