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Amazing Force for Sales
What do you like best about the product?
Amazing easy to use Navigation
Smooth UI Experience
Easy to customize
Smooth UI Experience
Easy to customize
What do you dislike about the product?
So many features so you need expert consultants to use it fully :)
What problems is the product solving and how is that benefiting you?
Customers are alwasy happy
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My Service Cloud Experience
What do you like best about the product?
It's effeicent and it allows me to provide excellent customer service to the students I help at Texas A&M University as a Salesforce CRM & Technology Administrator.
What do you dislike about the product?
There's nothing I would say I dislike it because I believe it's the best platform out there to take advantage of when it comes to providing excellent customer support.
What problems is the product solving and how is that benefiting you?
It's solving my ability to be able to close cases in an excellent way for the students I have to help at Texas A&M when it comes to issues about their financial aid, admissions, etc.
Customizable and scalable for a variety of Customer Service applications
What do you like best about the product?
We are able to create custom record types for different kinds of services, including Technical Support and Professional Services with different key fields and user interfaces, while having similar backend data to make report creation simpler and more consistent.
We were able to self-implement Service Cloud with minimal assistance, but when we ran into issues the Salesforce customer support team provided excellent support and guidance.
We were able to self-implement Service Cloud with minimal assistance, but when we ran into issues the Salesforce customer support team provided excellent support and guidance.
What do you dislike about the product?
The biggest complaint we have had from users is the inability to color code list views, but that is a small trade-off and with the way we are able to present cases to users, this has not been a major issue.
What problems is the product solving and how is that benefiting you?
The framework of Service Cloud allows us to reduce time spent on repetitive activities via automation and re-use of existing data, while simplifying the administrative load by allowing most customization tasks to be completed without using code.
Easy to use
What do you like best about the product?
The system are easy to use and focus in sales and relationship.
What do you dislike about the product?
Maybe has many functions wich can be confuse for the final user.
What problems is the product solving and how is that benefiting you?
Customer Centricity Support
Service cloud future of Customer Service of Any Business
What do you like best about the product?
Live Agent/Omni Channel and all the platforms of Customer Service department which service cloud offers
What do you dislike about the product?
Routing and Performance issues when the flow is high and multiple users tries to reach out at same time.
What problems is the product solving and how is that benefiting you?
It is helping our customer service team to provide resolution to our customer easily and timely manner
So far is have been awesome. I really like Salesforce.
What do you like best about the product?
Ease of use and Implementation. There are a lot of fuatures.
What do you dislike about the product?
Salesforce is pricely for small non profit.
What problems is the product solving and how is that benefiting you?
We use Service Cloud in our contact center and it helps us to keep record of all interaction with our customer. The reporting features allows us to fullfill partners requirements for reporting.
Powerful tool with limitless options
What do you like best about the product?
From a management standpoint, I sincerely like the fact that we can customize just about every aspect of the format of accounts and opportunities. Being able to take these custom fields and carve our reports specific to my needs has made my life much easier when it comes to understanding the effectiveness of our team.
Additionally, leveraging the extensive integrations into our other tools have made our salesforce instance usable daily and simplified our tools and training of the implementation across our team. If you ever run into an issue, the customer support is pretty top-notch as well.
Additionally, leveraging the extensive integrations into our other tools have made our salesforce instance usable daily and simplified our tools and training of the implementation across our team. If you ever run into an issue, the customer support is pretty top-notch as well.
What do you dislike about the product?
Pricing can get up there depending on the add-ons you opt to use, such as the AI functionality. The default formatting of the cases leaves much to be desired, but with some determination, this format can be configured as well.
What problems is the product solving and how is that benefiting you?
Streamlining all of our client facing communications and leveraging cases allows us to stay organized and understand areas of improvement.
Impressed by its ability to streamline processes, customer satisfaction, business growth.
What do you like best about the product?
Fast and Best Service, Customer support ...
What do you dislike about the product?
I think Salesforce should decrase some fees or charges...
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud helps me address customer needs effectively, improve operational efficiency, and ultimately drive customer satisfaction and loyalty.
Higly recoomend
What do you like best about the product?
Salesforce Service Clour is very user firendly and reliable.
What do you dislike about the product?
Sometimes it is hard to get to the right person/ support group when having an issue
What problems is the product solving and how is that benefiting you?
Contact Managment
Service cloud is imperative for providing an exceptional customer service experience
What do you like best about the product?
Seevcie cloud brings everyhing i need togetehr to provide a great customer service
What do you dislike about the product?
I have not come across any downsides as of yet
What problems is the product solving and how is that benefiting you?
Service cloud provides a quick easy overview of all custoerm information in one place
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