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Clevertap provides customised solutions based on the business requiremnts
What do you like best about the product?
I must say the New UI developed is much simplified, easier, and faster than the older version. What is the most attractive feature is the analytics, ease of creating campaigns across channels and the kind of reporting and pivots provided are likely to be used by any businesses for growth.
What do you dislike about the product?
The least helpful is the support sometimes...The solutions or RCA provided are not apt or completely helpful. Sometimes the whole system behaves abnormally without prior notifications of system downtime.
What problems is the product solving and how is that benefiting you?
Data protection, customised integration and implementation for segmentation of the data at a very minuscule level.
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Clevertap is the best tool to engage with users based on behaviour and provides real time insights
What do you like best about the product?
CleverTap provides the ability to segment users based on their interests and behavior, allowing for more relevant and precise targeting. Additionally, it supports personalized messaging through various methods such as linked content, and catalog. These features help create more relevant and impactful communication with users and help us to drive better engagement and conversions.
What do you dislike about the product?
There’s nothing that I dislike about CleverTap, I've identified two areas for improvement
- The lack of WhatsApp support in the bulletin feature, limits our ability to fully leverage the channel that drives better CTR and click-to-conversion for our brand CARS24.
- The absence of a carousel feature, which would help us to engage users with more cards and show more products.
- The lack of WhatsApp support in the bulletin feature, limits our ability to fully leverage the channel that drives better CTR and click-to-conversion for our brand CARS24.
- The absence of a carousel feature, which would help us to engage users with more cards and show more products.
What problems is the product solving and how is that benefiting you?
Clevertap helps us to nudge users with the relevant communication at the relevant times. Clevertap introduced us to the feature called Bulletin which helps us to send car back in stock and price drop campaigns not only to the last viewed car of the user but to any car they have shown interest in. Bulletin as a feature also helped us with good percentage of CTR from those campaigns and conversions as well. CTR%: ~21% and 25 car delivery using bulletin.
One of the best Martech tools for sending multi-channel promotional campaigns
What do you like best about the product?
1. Dedicated customer success and account management SPOCs
2. Constant innovation and new feature to better target the users
3. Easy campaign creation flows
4. Multi-channel support - WhatsApp, Email, SMS and Push Notifications
5. Team is dedicated to discuss customisations if required for enterprise clients and provide alternative ways on how problems can be solved with existing or upcoming features
6. Very less downtimes and high platform performance and reliability
2. Constant innovation and new feature to better target the users
3. Easy campaign creation flows
4. Multi-channel support - WhatsApp, Email, SMS and Push Notifications
5. Team is dedicated to discuss customisations if required for enterprise clients and provide alternative ways on how problems can be solved with existing or upcoming features
6. Very less downtimes and high platform performance and reliability
What do you dislike about the product?
Experience so far has been great. They don't lack in anything major capabilities that the competitors might offer.
What problems is the product solving and how is that benefiting you?
1. Hyper-personalised campaigns: User location based campaigns, Vernacular campaigns, Demographics based campaigns etc. are supported for various use cases of fast-paced growth teams. Hyper personlisation is important as it helps to increase the CTR of the campaigns as leads to better user engagement.
2. User Segment creation for precise targeting: It is easy to target user with segmentation based on past behaviour of users on the app as well as event based campaigns because of multiple features available to target the right set of users. It helps to generate better leads and improve customer acquisition metrics.
2. User Segment creation for precise targeting: It is easy to target user with segmentation based on past behaviour of users on the app as well as event based campaigns because of multiple features available to target the right set of users. It helps to generate better leads and improve customer acquisition metrics.
Best Engagement Tool to grow App Business
What do you like best about the product?
UI, Ease of Execution during setting up of campaigns of any channel like whatsapp, email, sms..etc and Customer Support. Also, we can seamlessly integrate with 3rd party if required
What do you dislike about the product?
Analytics section is something I believe can be imporved
What problems is the product solving and how is that benefiting you?
User Engagement, hyper-personalization and Segmentation is something which is been used by us
AMAZING EXPERIENCE!!
What do you like best about the product?
1. Instances are very fast.
2. UI/UX is user friendly.
3. Campaign set-up is amazing and additional logic usage in exclusion and inclusion of segmentation is helpful.
4. Support team is super helpful and always just a mail/message/phone call away.
2. UI/UX is user friendly.
3. Campaign set-up is amazing and additional logic usage in exclusion and inclusion of segmentation is helpful.
4. Support team is super helpful and always just a mail/message/phone call away.
What do you dislike about the product?
1. Huge scope to improve on journeys.
2. Can have features integrated like: Surveys
2. Can have features integrated like: Surveys
What problems is the product solving and how is that benefiting you?
It enhances engagement by reaching users seamlessly across push, email, SMS, WhatsApp and more.
Reduces churn by delivering personalized, real-time re-engagement campaigns.
Offers in-depth analytics and cohort analysis for precise campaign performance tracking.
Reduces churn by delivering personalized, real-time re-engagement campaigns.
Offers in-depth analytics and cohort analysis for precise campaign performance tracking.
Experience & Jounrey with CleverTap
What do you like best about the product?
The features and the way it has it product suite developed helps us track most of the omni channel marketing execution at one place, it is easy to implement and integrate customer support, the integrations with external vendors.
What do you dislike about the product?
One downside to CleverTap being it is little techincal when it comes to ease of use by marketing or non-tech teams, ex: it could be little better by introducing all push templates format without using key vakue pairs
And also ensures all the new features under one SDK without a new SDK implementation
And also ensures all the new features under one SDK without a new SDK implementation
What problems is the product solving and how is that benefiting you?
Today it helps me in reaching customers by understanding when are they dropping off and reaching them using right channel, at the right time with right communication.
Excellent tool for automating and personalizing customer communications
What do you like best about the product?
The journeys and automations are the best features of CleverTap, along with the integrations. It is easy to use and has excellent support.
What do you dislike about the product?
The analytical section is not very user-friendly both in terms of interface and ETL.
What problems is the product solving and how is that benefiting you?
It resolves our internal communication with our clients through channels like SMS, WhatsApp, Push, and others in a simple and scalable way.
Best Choice for User Engagement
What do you like best about the product?
I like this tool very much because this tool help me in user retention and reactivation and also for acquistion.this tool has best marketing feature which helps in acheiving my targets.
What do you dislike about the product?
1> Dashboard always hangs when used with 2 or more filters
2> limited whatsapp marketing feature
3> Very Costly Interface
2> limited whatsapp marketing feature
3> Very Costly Interface
What problems is the product solving and how is that benefiting you?
: Better Decision making
: Increased Coversion Rates
: Increased Customer Retention
: Increased Coversion Rates
: Increased Customer Retention
The one-stop-shop for reliable analytics, boosting engagement & customer retention
What do you like best about the product?
1. The interface is very user-friendly
2. Integrating the tool with our websites/apps was a seamless process
3. Flexibility offered while configuring journeys and campaigns
4. We rely on the in-depth analytics and comprehensive report generation based on both live & past data, on a daily basis
5. The client support offered by the team is very reliable & proactive
6. Clevertap's tech support team has been very accomodating in terms of customizing the platform (functionality) based on our requirements
7. Their new feature that provides a readily exportable report on user engagement across nodes in journeys, making it very convenient for us to monitor metrics on a day to day basis
8. Ease of moving across multiple projects
2. Integrating the tool with our websites/apps was a seamless process
3. Flexibility offered while configuring journeys and campaigns
4. We rely on the in-depth analytics and comprehensive report generation based on both live & past data, on a daily basis
5. The client support offered by the team is very reliable & proactive
6. Clevertap's tech support team has been very accomodating in terms of customizing the platform (functionality) based on our requirements
7. Their new feature that provides a readily exportable report on user engagement across nodes in journeys, making it very convenient for us to monitor metrics on a day to day basis
8. Ease of moving across multiple projects
What do you dislike about the product?
1. Report automation is slightly rigid as of now
2. Making changes to live journeys in real-time is not supported
2. Making changes to live journeys in real-time is not supported
What problems is the product solving and how is that benefiting you?
Clevertap has helped with implementing, optimizing and maintaining our customer engagement strategies across channels.
The multi-channel journeys allow us to tap customers at different points in their lifecycle as well as their purchase journey, thus helping us bring down our acquisition costs.
All marketing activities are hosted under one umbrella instead of existing in silos
The multi-channel journeys allow us to tap customers at different points in their lifecycle as well as their purchase journey, thus helping us bring down our acquisition costs.
All marketing activities are hosted under one umbrella instead of existing in silos
Great tool for product Analytics and Engagement Tracking
What do you like best about the product?
The Technographics and System Events are helpful for users to track daily metrics on default dashboards
What do you dislike about the product?
CleverTap has room for customizability when it comes to data export and implementation techniques for Profile.push for updates. This could avoid profile merges where not required.
What problems is the product solving and how is that benefiting you?
Helps ion effective tracking and engadgement of the product
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