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It enables our company to make knowledge actual success
What do you like best about the product?
I'm constantly seeking fresh ideas, and Contentquare has been a true revolutionary tool. Our perspective of user paths has changed greatly since we first started using it. Along with consistent numerical data, providing us with a variety of graphical depictions of our users' experiences including session recordings, heat maps, click and motion analysis. This has made it possible for us to pinpoint, unlike more conventional methods, the exact places where users are likely to leave our website or app. All of this information has tremendously enhanced our digital marketing plans as well as the quality of our client experiences.
What do you dislike about the product?
The team members have needed time to develop its meaning and application, even if it provides a lot of knowledge.
What problems is the product solving and how is that benefiting you?
We mostly depend on it when we choose our digital marketing strategy. Our production of ads and user experiences directly relevant to our population depends on your comments. Once the patterns of behavior and problem areas have been noted, site and application enhancements that raise customer satisfaction and final results can be given first focus. Working together better than ever, marketing, services, and UX teams handle visual and tangible data supporting communication and goal alignment. This stimulates a more timely and efficient application of digital strategies.
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Great platform
What do you like best about the product?
CS is a fantastic tool with many useful elements. I particularly like their session replay function with its AI summarising capabilities - they help identify user issues extremely quickly. On top of that their heatmapping, browser plug ins and journey analysis are all great.
What do you dislike about the product?
Not much but sometimes it misses the old field on zoning analysis
What problems is the product solving and how is that benefiting you?
More than anything, it gives visibility on what the user is actually doing. From there the benefits are endless depending on what you want to know.
We could not live without CS anymore
What do you like best about the product?
User analysis at its best, to have all our needed insights.
What do you dislike about the product?
Qualitative data is good, I would like to improve quantitative data so I can get rid of GA.
What problems is the product solving and how is that benefiting you?
Understanding business and users, how we are performing and what are the problems that the user is finding in our website.
Contentsquare has changed my way of working!
What do you like best about the product?
What I love the most about Contentsquare is the very insightful and easy to use platform it offers. Contentsquare is a powerful tool that help me uncover valuable insights in my everyday work. I also value a lot its' strong community and events!
What do you dislike about the product?
The platform is a bit heavy, thus is slowing down my computer. Also, it is a bit expensive and thus cannot be accessible to a bigger number of companies. Support is not available fast but the CSM are helpful.
What problems is the product solving and how is that benefiting you?
Contentsquare brings data to life! It enables me to understand website performance, decode user behavior, and identify friction points that can be turned into opportunities for improvement and growth. After more than four years of working with Contentsquare, I’ve developed the ability to assess websites and spot issues—such as click recurrence or attractiveness rate anomalies—even without relying on Contentsquare data.
Beyond the data: understand your users
What do you like best about the product?
What I like most about Contentsquare is how easy it makes it to understand user behavior on my website. The tool is super intuitive, visual, and designed so that anyone, even if they are not technical, can detect opportunities for improvement. I love how it translates complex data into actionable insights, something other platforms don't achieve. Additionally, the heat maps, journeys, and frustration indicators are pure gold for optimizing the user experience.
What do you dislike about the product?
At other times I would mention the price, but they are making more than a considerable effort to adapt to the needs and budgets of new clients (large, small, and medium-sized). So no, it is no longer an expensive tool. It pays for itself very quickly.
What problems is the product solving and how is that benefiting you?
Contentsquare helps me solve one of the great challenges of digital analysis: understanding the why behind the data. It's not just about knowing how many visits a page has or what its conversion rate is, but about detecting where users get frustrated, why they leave, which elements catch their attention the most, or how they actually navigate.
It also allows me to identify bottlenecks in the experience, usability errors, and improvement opportunities that usually go unnoticed in traditional tools. In short, it helps me make decisions based on real behavior, not assumptions.
It also allows me to identify bottlenecks in the experience, usability errors, and improvement opportunities that usually go unnoticed in traditional tools. In short, it helps me make decisions based on real behavior, not assumptions.
a solid tool
What do you like best about the product?
great insight into engagement and audience retention rates
What do you dislike about the product?
UI is at times a little clunky but not the worst
What problems is the product solving and how is that benefiting you?
giving insight into our customer journey
Best tool for digital marketers!
What do you like best about the product?
Contentsquare is an invaluable tool for in-depth user experience analysis. Its ability to meticulously analyze every interaction allows for continuous optimization of the user journey and increased conversions.
What do you dislike about the product?
Integrating Contentsquare with other tools and systems can be complex, requiring technical expertise and potentially slowing down the analysis process.
What problems is the product solving and how is that benefiting you?
Tailor content and experiences to individual users based on their behavior, increasing engagement and conversions.
An amazing tool to improve the performance of your site
What do you like best about the product?
The monitoring by the CSM is excellent with regular updates, and provides a lot of help. More generally, everything we can see and learn about our site and our users thanks to Contentsquare allows us to greatly improve our site based on what users do and like, which is the best way to convert
What do you dislike about the product?
On the other hand, updates are sometimes sudden without warning (so it is only to improve the tool but for new users it can be disturbing). In addition, with all the new Contentsquare products it is sometimes difficult to find your way around because the product names are a little similar.
What problems is the product solving and how is that benefiting you?
Contentsquare allows us to understand the users' journey and thus improve our navigation paths, our pages according to what our users want and thus reduce their frustration so that they are more able to convert
Powerful and visual tool for your customer journey
What do you like best about the product?
Apart from being a powerful and visual tool i appreciate the community, guide/help center and CSM that you get as an extra to the tool. This is something i haven't experienced with other similar tools. That is something that enhance your analysis and gets you to dig further than you normally would do.
What do you dislike about the product?
It takes some time to get settled in the tool. Which can be somewhat frustrating.
What problems is the product solving and how is that benefiting you?
Visualising bigger data that previously would have taken far more time and effort to put in a "simple" report. Also the way segmenting and comparing is done, its easier to see good vs bad in one image.
Phenomenal Tool, Phenomenal Support!
What do you like best about the product?
The support received from the ContentSquare team is phenomenal, especially Maxime Cacaly. Max goes over and above for our team and our business, always ready and excited to help us problem solve and get the best bang for ou buck from this phenomenal tool. We've had a lot of new starters in our team and the onboarding has been smooth as silk thanks to the one-on-one training time as well as the always-on ContentSquare University which has a plethora of easy-to-digest courses. The community is one of my favorite features as well, when in doubt Google it on CS Community. Turns out I am never the only one asking something and there are so many ways to get an answer. Overall, as someone who was addicted to HotJar I am even more so with ContentSquare. The data gathered and problems solved has saved us time and energy while optimising for trade and effectiveness. I spend most of my time at work on this tool solving problems quickly, without it I would be spending hours just gathering data to try start the problem solving. 10/10 would recommend to everyone.
What do you dislike about the product?
The continuous updates that are made to the platform are great, but (the infamous but) they are very frequent and sometimes without warning. Without any post-release feedback or information, it's a struggle to try and figure out what the update was that was made and what the benefits are. Some features have broken ContentSquare reporting making it less accurate and trustworthy, this is super frustrating when CS is the bedrock for reporting and problem solving.
What problems is the product solving and how is that benefiting you?
UI & UX problems which can make or break a business.
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