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Made our SOC 2 a breeze
What do you like best about the product?
The most helpful part is definitely the integrations showing you exactly what you need to do. It boils everything down to a dynamic checklist so you can divide responsibilities with your team, with the pass/fail report being based on the actual state of your connected systems.
What do you dislike about the product?
Sometimes it takes a while to refresh. It can also be a little overzealous about things that have already been marked out-of-scope coming back onto the report later on, but this doesn't happen very often from what I've seen.
What problems is the product solving and how is that benefiting you?
Maintaining SOC 2 Type II so we can continue to bid enterprise business. A lot of potential clients won't even look at you as a potential vendor if you don't have some sort of security certification.
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SecureFrame Review
What do you like best about the product?
I like the ease of use and support system. If I have any questions, their support reps are fantastic and always answer questions quickly.
What do you dislike about the product?
Some of the verbiage is sometimes confusing; the wording of requirements could be more precise. Also, the SecureFrame agent sucks.
What problems is the product solving and how is that benefiting you?
We are currently going through our SOC2 review and it is helping us achieve this.
Great experience with Secureframe
What do you like best about the product?
Secureframe makes managing compliance tasks very easy and intuitive. Their platform supports all perks like single sign-on and manages the entire compliance requirements set by the SOC II framework.
What do you dislike about the product?
When we first started they did not have all SOC II TSCs (Trusted Services Criteria) available but the team was very helpful and a quick release ended up serving our need very well.
What problems is the product solving and how is that benefiting you?
Secureframe allows our small team (without a full-time compliance officer) to manage the complex frameworks of being a SOC II compliant business.
Great platform, response support, and attentive sales
What do you like best about the product?
Secureframe's automated compliance platform makes preparing for our SOC 2 audit achievable using their automated and manual tests. They break down the criteria into bite-sized tasks.
What do you dislike about the product?
Some of the automated tests don't match our environment and require overrides.
What problems is the product solving and how is that benefiting you?
SOC2 audit preparation
Excellent support and framework
What do you like best about the product?
The most helpful aspect of Secureframe is having a game plan to work on SOC2. It's daunting to start from scratch... where to start, what's my progress, can I automate any of it? Past that, having experts to consult with along the way, at any time, is phenomenal. They're all very knowledgeable and customer service oriented.
What do you dislike about the product?
There were no major obstacles we encountered. We achieved SOC2 Type 2 very early in our company's history.
What problems is the product solving and how is that benefiting you?
Achieving SOC2 Type 2 was critical for customer acceptance as a startup. The automated integrations is massively beneficial, as you know your compliance status at any time. If infrastructure or processes change at any point, you can validate those against the Secureframe integrations without any additional consulting.
Great team of people - Product checks a lot of boxes - UI could use some refinement
What do you like best about the product?
Where the product may lack, SecureFrame more than makes up for in their customer success team members and sales team helping set you up for success.
Having worked with hundreds of SaaS vendors, I'll take a product that has shortcomings but is supported by a great team any day of the week over a great product with a terrible support experience when I need help most.
SecureFrame does a great job consolidating and automating so much of the minutia associated with compliance workstreams. They offer solutions to consolidate reporting functionality and will help check a ton (if not all) of the boxes that you need for generating content and trainings, as well as gathering evidence and generating reports to provide to your auditors. Within the scope of what they do, they do it super well.
Having worked with hundreds of SaaS vendors, I'll take a product that has shortcomings but is supported by a great team any day of the week over a great product with a terrible support experience when I need help most.
SecureFrame does a great job consolidating and automating so much of the minutia associated with compliance workstreams. They offer solutions to consolidate reporting functionality and will help check a ton (if not all) of the boxes that you need for generating content and trainings, as well as gathering evidence and generating reports to provide to your auditors. Within the scope of what they do, they do it super well.
What do you dislike about the product?
SecureFrame's UI can be a bit confusing initially. I have struggled to understand where to find settings and configurations without the help of documentation or support.
What problems is the product solving and how is that benefiting you?
We primarily use SecureFrame for monitoring, reporting, and automatically gathering evidence for SOC2 compliance reporting. It provides a single pane of glass to provide our auditors access to see whether or not we're compliant to our SOC2 Type2 controls
The speed and detail of the process was excellent.
What do you like best about the product?
The platform overall is user friendly even for someone who would not be tech heavy - the weekly calls with our supervisor made it easier to navigate. I have no experience of competitors so would not be in a position to comment.
What do you dislike about the product?
Sometimes it was difficult to work out how to upload revised documents - it would probably be useful to have a more in depth first meeting on how to use the platform
What problems is the product solving and how is that benefiting you?
Achieving SOC 2 Type 1 and 2 certification and ISO 27001 certification in a relatively easy way for a company like ours which is resource limited. It is too early to tell if business performance has improved but the feedback from clients is that certification is critical for contract winning.
It has straightforward functionality that is simple to navigate.
What do you like best about the product?
Secureframe has a fantastic side menu that organizes evidence into structured categories so that it is easy to find and review. Additionally, there is a wonderful feature that allows you to search control IDs or simple word phrases that will help you find specific evidence resources if you can't find them on the side navigation bar.
What do you dislike about the product?
It isn't easy to navigate the evidence room because the evidence resources do not always have previews, have basic names, or are linked to a controls that need them as evidence.
What problems is the product solving and how is that benefiting you?
Secureframe links to appropriate integrations that organizations use, saving them time. Also, Secureframe uses these integrations to generate easy-to-read reports that auditors can use as evidence.
Excellent Audit Preparation
What do you like best about the product?
Secureframe knows what they're doing. When it comes to compliance they don't leave their customers in the dark; they work closely with you to ensure you're prepared to succeed. In my experience, if you find standards like SOC 2 and ISO daunting (or others), the people at Secureframe will make it clear and straightforward. If you have years of experience, Secureframe complements and streamlines your efforts.
What do you dislike about the product?
I wish controls exported out of Secureframe came organized into more common trust ids (like CC for SOC 2).
What problems is the product solving and how is that benefiting you?
As an auditor, Secureframe makes all of the difference. They take much of the traditional heavy lift and mystery out of compliance, making it realistic for everyone.
Makes a painful process exceedingly less painful
What do you like best about the product?
The ease with which failing tests can be cured with tips and templates. The integrations make it much easier to manage it all. Their support is great as well for figuring out how to solve some issues.
What do you dislike about the product?
It's hard to get your whole team to accept the policies on a rolling basis, but I'm not sure this is a Secureframe problem. It just makes the problem more obvious.
What problems is the product solving and how is that benefiting you?
SOC 2 Type 1 compliance. It's a real slew of issues to tackle and Secureframe ensures you don't miss any. They also have future compliance needs we're looking to utilize soon.
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