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Good platform, excellent support
What do you like best about the product?
Customer support team is extremely helpful and responsive. Platform is well designed, great automation features. Easy to use.
What do you dislike about the product?
Not all integrations prove to be helpful, unclear what setting up an integration will accomplish beforehand. Some operations throw unexplained errors sometimes, but one can generally work around issues and support has been excellent.
What problems is the product solving and how is that benefiting you?
Secureframe helps achieve, demonstrate and maintain SOC2 compliance, with no requirement for pre-existing in-depth knowledge of SOC2 requirements.
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SecureFrame is the most user friendly GRC platform I have used to date
What do you like best about the product?
User friendliness of the application, small ramp up time to become familiar with the product, automated scanning functionality does not result in a large amount of false positives
What do you dislike about the product?
I would eventually like to see more customization options available for the automated results, as well as future integrations with more products
What problems is the product solving and how is that benefiting you?
Helping us with our audit and compliance reports as well as proactive monitoring for compliance best practices
Great people and solid service
What do you like best about the product?
We reviewed a few alternatives to SecureFrame for our SOC2 compliance, and they were either buggy, or had very pushy sales people. SecureFrame staff has been very helpful and proactive, and the price has been good.
The UI has been super easy to navigate given the complexity of the software.
The UI has been super easy to navigate given the complexity of the software.
What do you dislike about the product?
Sign in with Google is an upsell. Would have been nice to see this included.
What problems is the product solving and how is that benefiting you?
We are working towards SOC2 complaince
Secureframe hat uns sehr erfolgreich durch unser erstes SOC2 Audit durchgeführt und unterstützt.
What do you like best about the product?
Secureframe ermöglicht es dem Auditor direkten Zugang zu Secureframe zu geben und sich so eine Menge Arbeit bei der Übermittlung von Informationen/Beweisen zu ersparen.
Für mich war es das erste Mal, mit einer derartigen Software zu arbeiten bzw. bei einem SOC2 Audit mitzuwirken und war positiv überrascht wie leicht es mir viel mich zurechtzufinden.
Wenn ein Problem oder eine Frage aufgetaucht ist, war der Kundenservice immer schnell erreichbar und hatte eine Lösung parat, in der Regel noch am gleichen Tag.
Sehr überzeugt waren wir auch von der Vielzahl an Funktionen die Secureframe bietet (Integrations, Policies, Personnel etc.), so dass wir durch die Nutzung von Secureframe an anderer Stelle sparen konnten.
Für mich war es das erste Mal, mit einer derartigen Software zu arbeiten bzw. bei einem SOC2 Audit mitzuwirken und war positiv überrascht wie leicht es mir viel mich zurechtzufinden.
Wenn ein Problem oder eine Frage aufgetaucht ist, war der Kundenservice immer schnell erreichbar und hatte eine Lösung parat, in der Regel noch am gleichen Tag.
Sehr überzeugt waren wir auch von der Vielzahl an Funktionen die Secureframe bietet (Integrations, Policies, Personnel etc.), so dass wir durch die Nutzung von Secureframe an anderer Stelle sparen konnten.
What do you dislike about the product?
Eigentlich gibt es nicht viel auszusetzen, der Auditor hat uns auf einige Tests hingewiesen die wir aktivieren sollten, auf die Secureframe uns im Vorfeld nicht aufmerksam gemacht hat. Es waren allerdings Kleinigkeiten und hat uns keine wirklichen Probleme mit dem Auditor bereitet, nur einen geringen Mehraufwand um Rückfragen des Auditors zu beantworten.
What problems is the product solving and how is that benefiting you?
Secureframe hilft uns bei der Bestehung von Audits wie z.B. SOC2. Desweiteren haben wir hier unsere Vendor mit Details gelistet, sowie interne Policies auf die unsere Mitarbeiter zugreifen und unterschreiben können. Desweiteren bietet Secureframe einige Quality of Life Features die uns in vielen Bereichen nützlich sind.
Perfect tool for overall Compliance Management and tracking
What do you like best about the product?
We used Secureframe for our SOC2 certification process, and the platform had the capabilities of getting automatic details through its many integrations, thus reducing the need for much of the manual tasks.
Support from the team was also great to ensure that we were given attendtion when needed and helped on doubts.
The platform was easy to use and did not have many requirements in terms of implementation, as it was a quick portal login.
Support from the team was also great to ensure that we were given attendtion when needed and helped on doubts.
The platform was easy to use and did not have many requirements in terms of implementation, as it was a quick portal login.
What do you dislike about the product?
There are challanges in terms of available integrations especially when considering that there could be custom appalications and features within that would need more details for certain tests to pass.
While the platform is great for all the tracking and automation, at times there is a necessity of having that full-time support or hand-holding for certain things, which is missing.
Default policies and procedure documents are made available, and there are only minimal changes required for the organization to pass those, while the implementation could be wholly different or nonexistent; there is no feature or checks to ensure that things are followed as described.
While the platform is great for all the tracking and automation, at times there is a necessity of having that full-time support or hand-holding for certain things, which is missing.
Default policies and procedure documents are made available, and there are only minimal changes required for the organization to pass those, while the implementation could be wholly different or nonexistent; there is no feature or checks to ensure that things are followed as described.
What problems is the product solving and how is that benefiting you?
We used SecureFrame to get one of our suborganizations SOC2 certified, and having integrations with AWS and Microsoft helped with the high-level integrations; it did reduce the overall efforts that were needed to gather the evidence.The platform also keeps all the required pieces of information and details in a single place that helps ease the compliance process. However, on the flip side, the categorization of the test into respective departments was a challenge, as there was no indication of what exactly is needed as evidence nor any outlier that could have helped with that information.
Very good and effective platform!
What do you like best about the product?
It is a very intuitive platform, easy to use and with a fast and effective customer service.
What do you dislike about the product?
could add more filters to be able to select information for specific frameworks
What problems is the product solving and how is that benefiting you?
Problems with the use of the platform
Seamless Onboarding , Excellent Customer Support and User-Friendly Compliance Solution
What do you like best about the product?
1. The product features a clean UI, making it easy to navigate and understand.
2. The onboarding process was seamless, even as we transitioned from a different product, the onboarding team took care of the transition.
3. Customizable Trust Center, which provides great flexibility to align with our company's branding.
4. Very responsive support team.
2. The onboarding process was seamless, even as we transitioned from a different product, the onboarding team took care of the transition.
3. Customizable Trust Center, which provides great flexibility to align with our company's branding.
4. Very responsive support team.
What do you dislike about the product?
1. Initially, the homepage had a few bugs, but they were promptly resolved by the support team within 24 hours of being reported.
What problems is the product solving and how is that benefiting you?
Secureframe fully automates the SOC 2 review process. If any security tests fail, they are promptly reported to the assigned security officer for remediation. The Platform is very useful during SOC 2 audits, significantly streamlining and accelerating the audit completion process.
Secureframe review
What do you like best about the product?
Very impressed with Secureframe customer support as well as integrations with 3rd party platforms for training compliance such as KnowBe4.
What do you dislike about the product?
There is a slight learning curve when getting started with Secureframe; training and customer support have ameliorated this considerably.
What problems is the product solving and how is that benefiting you?
Secureframe is helping us handle SOC2 compliance tasks. It benefits us by having a SOC2 template we can use to dynamically keep track of those controls.
Secureframe - Great support
What do you like best about the product?
Step by step approach makes it easy to complete the tasks. There is always someone who will help if you get stuck.
What do you dislike about the product?
We are a very small company and some of the requirments could be adjusted for companies like us.
What problems is the product solving and how is that benefiting you?
Secureframe automates tasks like evidence collection, policy generation, and risk assessments, reducing the time spent on compliance efforts. Therefore achieving certifications for SOC 2 enhances our organization’s reputation, making it easier to gain trust from our customers, partners, and stakeholders.
Streamlined experience for a very difficult process otherwise
What do you like best about the product?
The way it helps me organize my SOC II requirements, tests and processes. Customer support is prompt and very helpful throughout the process
What do you dislike about the product?
Rarely its tough to connect something to the API
What problems is the product solving and how is that benefiting you?
Getting through the process of SOC II type 2 audit is very bureaucratic and frustrating. Secureframe organises the whole process and makes it easier for us and the auditor to get through it effectively. It helps us organise the tests and helps us monitor the compliance with each of the tests. It helps us organise the employees and contractors and get them compliant and security trained. I believe it would be almost next to impossible to organise all these tests and prove that we are compliant if we did the audit without the Secureframe platform
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