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Great experience with Secureframe
What do you like best about the product?
They helped our IT specialist understand what exactly he needed to do to get us to achieve our goal os SOC-2 compliance by a certain date
What do you dislike about the product?
No complaints about Secureframe, really happy to have their help
What problems is the product solving and how is that benefiting you?
Helped us become Soc-2 compliant
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Gets the job done.
What do you like best about the product?
The onboarding process is quite easy - there are multiple checklists to get through with clear instructions. The AI-assisted features are great, too - it's much easier to create controls and documentation with their preset templates. Also, the Trust Center is well-designed so it's actually useful as a marketing tool.
What do you dislike about the product?
This is a small detail, but there is often a delay between documenting a control and it showing up as passed. e.g. You upload a list of assets, which completes a test, but it takes a few hours for the test to show up as passed. It's not a big deal once you know about it.
What problems is the product solving and how is that benefiting you?
Secureframe helps us get and stay compliant with HIPAA.
Great service
What do you like best about the product?
The people I meet with over video are fantastic.
What do you dislike about the product?
They no longer provide common vendor certifications for high-risk vendors.
What problems is the product solving and how is that benefiting you?
Compliance and certifications and audit preparations
I expected noreply, but I got a reply
What do you like best about the product?
Their security is top notch, their customer service as well.
What do you dislike about the product?
Got a little too many emails at the start, when I let them know, I got a reply from a human (!), saying they would send fewer of those.
What problems is the product solving and how is that benefiting you?
We are heading towards ISO27001 and SOC2 certifications thanks to SecureFrame.
Fantastic customer support making our compliance journey way easier
What do you like best about the product?
Customer support is definitively one of the best things about Secureframe. You get to talk with a customer support manager from time to time, with GDPR, SOC2, HIPAA experts. You will supported all along.
The platform is also great and the tests are well documented. It is easy to go over them.
The platform is also great and the tests are well documented. It is easy to go over them.
What do you dislike about the product?
Happy overall, there is nothing I really dislike. It's the only platform I have used.
What problems is the product solving and how is that benefiting you?
Secuframe is making compliance much easier for a startup like us. This is helping us to focus more on product and our users.
A better way to manage your compliance with frameworks
What do you like best about the product?
We have used Secureframe to manage our compliance with the SOC2 and PCI frameworks. The system integrates with most of the software / service platforms that we use, and immediately applies tests to each of the controls required by each of the frameworks you are using. The tests help you to follow best practices and give instructions on how to fix them. Once we were passing on all of our tests, our audit was much simpler than I've ever experienced before.
What do you dislike about the product?
Early on, we found that one of our tests was failing inconsistently regarding the enforcement of MFA for our staff. We needed to contact Secureframe customer support through their convenient chat tool in order to address this issue. Secureframe's team has corrected this problem though, and I have not noticed tests failing in this way anymore.
The one other thing that I wish were easier is that sometimes there are aspects of a particular user that I am unable to update as an administrator on our account (sometimes a user will get imported with their personal email from our benefits program and don't get their business email address added). Once again, an easy contact with support through chat has been able to address that problem.
The one other thing that I wish were easier is that sometimes there are aspects of a particular user that I am unable to update as an administrator on our account (sometimes a user will get imported with their personal email from our benefits program and don't get their business email address added). Once again, an easy contact with support through chat has been able to address that problem.
What problems is the product solving and how is that benefiting you?
Secureframe is helping me to manage compliance with several compliance frameworks without having a large staff to manage compliance.
Senior Director, Audit & Compliance
What do you like best about the product?
All of the time our employees saved working on the SOC Audits that can be spent on more useful activities. Responsiveness and knowledge of audit team and support group. Less room for human error and ease of use.
What do you dislike about the product?
We have not had a downside to using SecureFrame.
What problems is the product solving and how is that benefiting you?
SecureFrame was easy to integrate and solves the problem of manual recordkeeping and excel spreadsheets. We are able to focus on more critical jobs and allow the ongoing integration to do most of the work. Additionally, the fact that you interact with SecureFrame on a regular basis makes everything manageable.
Cost Effective Support for SOC2 Type 2 Certifcation
What do you like best about the product?
Secureframe expedited analyzing and eliminating our process and software risks and vulnerabilities efficiently and effectively. What surprised us was the vulnerabilities we found with our Windows-based vendor AWS services through the advanced analytics of secure frame. Secure gave us a fantastic shortlist of SOC auditors fully integrated into the Secureframe platform.
What do you dislike about the product?
Do not try to use Secureframes' customer service bot- the bot was a waste of time. Fortunately, the customer support staff were accommodating and helpful.
What problems is the product solving and how is that benefiting you?
Secure frame quickly discovered our cloud vulnerabilities and helped us corrct these vulnerabilities promptly and efficiently.
Improving efficiency
What do you like best about the product?
The platform is easy to start using and integrates with our cloud service easily. Their customer service quickly solved the few things we couldn't solve ourselves. Many different features are available, and I especially like the step-by-step guide that tells us how to solve failing tests. None of the other providers we looked at had that feature.
What do you dislike about the product?
I haven't found anything that I dislike about it.
What problems is the product solving and how is that benefiting you?
We needed a platform that could help us with our ISO 27001 certification. The way they integrate with Azure directly removes a considerable amount of the manual burden of validating the configurations. We're saving a lot of time and personnel costs by using Secureframe.
Friendly, reliable and Attentive
What do you like best about the product?
They are very attentive to our needs, any time we ask a question they answer either the same day or next day. They also provide support at times acceptable to the UK, despite being a US based platform.
What do you dislike about the product?
Lacking certain features such as certain integrations or basic functions that may streamline the manual grind of gap analysis, however they constantly add new features and will always offer alternative suggestions or timelines for when new features are coming in.
What problems is the product solving and how is that benefiting you?
Giving us a more holistic view of our compliance control environment, shedding light on gaps we didn't know about out.
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