What do you like best about the product?

We've seen tremendous value since adopting Last9. The platform truly lives up to the promise of a single place bringing logs, traces, and metrics together seamlessly. This not only simplifies our observability setup but also significantly reduces cost and complexity compared to using multiple tools.

One of the biggest reasons we decided to switch to Last9 was the significant COGS savings.

But what truly sets Last9 apart is the support. Prathamesh Sonpatki and his team have been exceptional always available over Slack to answer questions, resolve issues, and even proactively track platform improvements based on our feedback. The pace of evolution on the platform is impressive; we've seen major performance improvements and usability enhancements just this year alone.

All in all, Last9 has become an indispensable part of our infrastructure. Highly recommended for any team looking to modernize their observability stack.

What do you dislike about the product?

While our overall experience with Last9 has been excellent, a couple of things could still improve:

Learning Curve for New Users : This may have been specific to our setup, but we were very tightly coupled to our previous log system, so adjusting to Last9 took some time. That said, the Last9 team was extremely helpful in guiding us through the transition, just something to be aware of when making the switch.

Lack of Native Multi-Tab Support : One feature I miss from our previous platform is the ability to open multiple panels or tabs within the same UI (e.g., pods logs in one tab, LB logs in another, etc.). With Last9, I need to open separate browser tabs for that kind of workflow.

That said, none of these are blockers, and the team is highly responsive to feedback, often rolling out fixes or enhancements quickly.

What problems is the product solving and how is that benefiting you?

One of the biggest problems Last9 is solving for us is reducing COGS, and that was a major factor in our decision to switch.

Beyond cost, Last9 has made observability more intuitive. The platform makes it easier to track issues across services, thanks to correlated views across logs and traces. This has helped us detect and debug problems much faster, especially in complex environments with high-cardinality data.

Overall, Last9 has simplified our tooling, improved our incident response, and made our engineering teams more productive.