What do you like best about the product?

Great Software and Product but customer serice is non-existant.

What do you dislike about the product?

Customer Service and Billing team is incappable and uncompentant and does not have the authority to actually halp you. I called on 5-20-25 to downgrade our plan. I have a screenshot of their current billing policies saying to call customer service anytime to cancel or downgrade. The tech rep could not transfer me to a manager or supervisor and was stating that their policy does not allow downgrading. It eventually got to the point that they had to hand up on me as there was absolutley nothing he could do, no one to help him, solve the issue.

What problems is the product solving and how is that benefiting you?

Matterport allows customers to digitially view our showrooms building trust that it is worth visiting to see our selection.