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Limitless Simplicity
What do you like best about the product?
In a world where the universe of cybersecurity tools never stops growing, Torq offers relief amidst so much new material to internalize. Easy to implement, easy to use, with an incredible team behind it to support you with whatever you need, Torq has become our favorite tool and the first one we think of when we need to develop custom integrations.
What do you dislike about the product?
We have encountered errors that are often resolved by updating the steps according to the new information available in the tools, which sometimes have presented this kind of problem. Other than that, my experience has been impeccable, because as I mentioned, the fantastic team behind the tool makes encountering these types of 'problems' become just a simple anecdote
What problems is the product solving and how is that benefiting you?
- Alert analysis
- Indicator analysis
- Automated blocking based on findings
- Indicator analysis
- Automated blocking based on findings
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Great tool for automation and reduce SOC burnouts!
What do you like best about the product?
Easy to setup automation workflows, lots of build-ins integration and the ability to custom add in house applications and APIs
One of the best customer support in the industry, fast and professional!
One of the best customer support in the industry, fast and professional!
What do you dislike about the product?
Can take a while to learn how to use all the build-in tools and build a workflow fit for your needs.
But once you learn, it's a powerful tool to have!
But once you learn, it's a powerful tool to have!
What problems is the product solving and how is that benefiting you?
Automation enrichments and extra checks for every security event in the case management system,
Contacts users for extra information base of the events, send emails or activates API in SecOps systems.
Contacts users for extra information base of the events, send emails or activates API in SecOps systems.
Great tool and amazing support
What do you like best about the product?
Its super easy to create a quick workflow to manage some business specific requirements. We've created workflows that run every minute with some intense processing and torq just handles everything perfectly.
The support from the company is also amazing
The support from the company is also amazing
What do you dislike about the product?
Still needs to improve a bit the overall management. Workflow editor is great, but some other features outside of it may need some love as well. Sometimes its hard to find where custom steps are being used for example.
What problems is the product solving and how is that benefiting you?
Torq helps us automation a lot of our logic, including heavy operations we run every minute
Hyperautomation is no exaggeration
What do you like best about the product?
We have received consistent, excellent support from Torq at every stage. Even now that we're fully set up, we have a dedicated team that I know we can rely on anytime that we're running into bumps in the road. Workflows execute without issue, quickly, and the platform is super intuitive
What do you dislike about the product?
My ONLY piece of critical feedback revolves around the integrated AI agent. It does a decent job at reccomending workflows, but the steps seem to run into issues when actually executing
What problems is the product solving and how is that benefiting you?
Torq helps solve for repetitive workloads in our day to day, we get time back by being able to spend an hour once to automate a task instead of spending an hour per day handling it
Torq is a game changer!
What do you like best about the product?
Torq has been a game changer in our team! We have automated so many of our workflows. It brings peace of mind knowing we have mechanisms in place that keep our organization secure because Torq is on top of everything. It's easy to use, and implement in our everyday work. Customer support has also been incredible, and Alberto has always been there with his incredible experience to guide us when we find problems that seem impossible to solve. Even though I'm a security engineer I come from a very different background (visual arts), and I never had a lot of experience with programming, but Torq is helping me learn the programming logic necessary to solve problems, and has changed how I think about many things. I've been using it more and more frequently lately because as I'm gaining experience I'm also pushing the boundaries of my knowledge and doing new things every week. Now I want to automate everything! It not only has made us more productive, it has also changed my mindset, and I'll bring that with me everywhere I go :)
What do you dislike about the product?
I know some senior colleagues have found bugs but honestly I haven't found any yet because I'm not as experienced using the tool yet.
What problems is the product solving and how is that benefiting you?
Automating the boring/dull tasks, improving our cloud security posture, doing the brunt work of incident response and allowing us to manage incidents not only from a distance but also, largely, from our phones when we're out and about.
Torq's Flexibility Streamlines Significant Time Savings in SOC
What do you like best about the product?
The amount of time that has been saved due to the flexibility in the automation workflows that can be created. The dashboard for presenting the current cases is intuitive and easy to navigate.
What do you dislike about the product?
As an end-user I do not have many valid dislikes with the platform. Sometimes the auto refresh for the dashboards does not complete and "ghost" cases can appear in the queue while they are being processed before they are auto resolved/closed. These are both small UI issues that overall do not significantly impact the usability.
What problems is the product solving and how is that benefiting you?
Torq has made a significant improvement in cutting down the repetitive tasks that used to plague a majority of our SOC shifts.
Torq: how enchancing security operations with seamless automation
What do you like best about the product?
What I like best about Torq is its no-code automation capabilities, which allow us to streamline not only security workflows in our SOC but also any process that requires automation. It’s incredibly easy to integrate with various tools, and we can create workflows in minutes. The intuitive interface, combined with its flexibility and scalability, makes it a valuable asset for any organization looking to optimize its operations and reduce manual effort.
What do you dislike about the product?
There isn’t anything I particularly dislike about Torq. It has been a reliable and efficient automation platform for our needs. If anything, I would love to see even more integrations and advanced customization options to further enhance workflow automation.
What problems is the product solving and how is that benefiting you?
Torq is helping us automate complex workflows, reducing manual effort and response times in our SOC and other operational processes. By seamlessly integrating with our security tools, it enhances incident response efficiency and ensures faster threat mitigation. Additionally, its no-code approach allows us to create and deploy automation in minutes, improving overall productivity and allowing our team to focus on higher-value tasks.
Easy to handle
What do you like best about the product?
Torq has quickly become one of my favorite tools for security automation. Its no-code approach, combined with a highly intuitive visual interface, makes it incredibly easy to build, test, and deploy automation workflows—without writing a single line of code.
What I appreciate most is how much time and effort it has saved my team. Tasks that used to take hours or required custom scripts are now fully automated, allowing us to focus on higher-level analysis and response. The drag-and-drop workflow builder is powerful yet user-friendly, and the wide range of built-in integrations with SIEMs, EDRs, ticketing platforms, and custom APIs makes it highly adaptable to any environment.
What I appreciate most is how much time and effort it has saved my team. Tasks that used to take hours or required custom scripts are now fully automated, allowing us to focus on higher-level analysis and response. The drag-and-drop workflow builder is powerful yet user-friendly, and the wide range of built-in integrations with SIEMs, EDRs, ticketing platforms, and custom APIs makes it highly adaptable to any environment.
What do you dislike about the product?
While Torq is an incredibly powerful platform, there are a few areas where I think it could get even better. For example, the debugging experience for complex workflows can sometimes be a bit challenging — especially when you're dealing with nested logic or multiple branching paths. A more advanced visual debugger or simulation environment would be a great addition.
What problems is the product solving and how is that benefiting you?
Torq is helping us solve one of the biggest challenges in modern SecOps: manual, repetitive tasks that eat up analyst time and delay response efforts. Before implementing Torq, many of our alert triage and response processes required human intervention, scripting, or jumping between tools. Now, those workflows are fully automated — from alert enrichment and correlation to ticket creation and notification routing.
BEST AUTOMATION PLATFORM EVER
What do you like best about the product?
What is there not to like, with Fareed and Lauren on my team... anything is possible.
What do you dislike about the product?
No downsides were found at this moment..
What problems is the product solving and how is that benefiting you?
Torq is changing the way automation is used within companies. With friendly UI's , to in depth reporting with AI.
A positive choice that has enabled our SOC
What do you like best about the product?
Torq's platform is very friendly to the automation creator which is rare in the security automation space. Additionally, our implementation team has been the most responsive support team we have ever worked with. The library of pre-built integrations has sped up our timelines and the flexible custom options have allowed us to innovate beyond pre-packaged solutions.
What do you dislike about the product?
Very little downside so far. Documentation could be enhanced but I understand they are already working towards this.
What problems is the product solving and how is that benefiting you?
Torq has allowed our SOC to completely replace several technologies used to deliver our services to our customers.
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