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Reduce potential errors
What do you like best about the product?
the ability to view what our members see online, for potential errors
What do you dislike about the product?
providing more than 90-days worth of search history. having more APP sessions recorded.
What problems is the product solving and how is that benefiting you?
Optimizing our site for our customers and reducing the number of defects in it so that the service we provide is of a great value
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Great for understanding CX
What do you like best about the product?
Glassbox is great for understanding our users experience. We can see if our changes have the impact that we expect by walking through their session with them.
What do you dislike about the product?
The filtering UI is not always intuitive. If the filters were showed explicitly (like in Datadog) then users of Glassbox can quickly understand the view they are looking at (this could be super when sharing views as well!).
What problems is the product solving and how is that benefiting you?
We fix the bugs and erros our customers expiernace and give them the best joruney they could wish for!
Powerful Strategic Tool
What do you like best about the product?
The various ways to search for sessions is useful. The ability to pin sessions and save them for later access is also appreciated.
What do you dislike about the product?
Would like the ability to access sessions further back in time. For my purposes, I sometimes need to access older sessions from maybe 1 or 2 years ago as part of the investigatino.
What problems is the product solving and how is that benefiting you?
Viewing customer sessions for looking for friction points across their joruney and solving them
Great app!
What do you like best about the product?
Easy platform, i can navigate quick, elaborate on things, add filters and more
What do you dislike about the product?
Nothing currently, everything works well
What problems is the product solving and how is that benefiting you?
Good view on user activity
Tracking conversion pathways
What do you like best about the product?
I like being able to track user conversion pathways, see moments of struggle in the UI, and build a narrative around user needs based on real interactions.
What do you dislike about the product?
I'm getting into reporting directly in Glassbox so I'd like to see more ready-made report options.
What problems is the product solving and how is that benefiting you?
Tracking the conversion paths enables us to focus our efforts on resolving errors in the most meaningfull paths for our customers
UI is user friendly
What do you like best about the product?
I really like the UI its user friendly and also ability to use filters great solution which saves us time
What do you dislike about the product?
Navigation and fonts could be enlarged a fraction as currently they are not the best for what we need
What problems is the product solving and how is that benefiting you?
looking into sessions with frustrated customers and solving their problems in real time
Support trouble-shooting
What do you like best about the product?
I really like that when using glassbox, Im able to see things such as what the customer is seeing, but also see what type of device they are using which helps with navigation support and troubleshooting support as not all customers are tech savvy enough to know what type of phone they have and how to use it
What do you dislike about the product?
It would be nice to be able to load multiple sessions at once in different screens for tech support
What problems is the product solving and how is that benefiting you?
Troubleshooting customer errors and problems in service requests and lowering our resolution time
Great problem resolution
What do you like best about the product?
The recordings help to resolve the issue. we can see all errors and problems a customer may be having including API erors and everykind of experiance struggle you can imagine
What do you dislike about the product?
i do not have any area for improvement - the app is working great for all of us and is demonstrating a great deal of value
What problems is the product solving and how is that benefiting you?
glancing at our site we can tell where errors are and fix them before it take a toll on customer engagement
Useful Analytics
What do you like best about the product?
The data analytics is very deep and provides us with insights regarding how our customers are using our site and mobile app. This helps us develop better products
What do you dislike about the product?
The tool is solid and does everything it promises - so no complaints so far. happy with the level of support we are getting as well
What problems is the product solving and how is that benefiting you?
reducing time for product release cycle and delviering better product version to the market
So much data !
What do you like best about the product?
I love how much data we have visibility into - way beyond any tool we use daily, such as Google Analytics. Although it can be overwhelming, this data is helping us make very informed business decisions.
What do you dislike about the product?
I think because there's so much data, there could be ways to make the tool more intuitive/straightforward in some aspects.
What problems is the product solving and how is that benefiting you?
WE analyze the data to understand how our promotions are working and to provide better service to our customers
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