Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Well organized data
What do you like best about the product?
I like how the data is organized and i like how it shows the correct amount of information that i need to present in a report, as well is easy how we can download the information in a single format. I always use glassbox to present count reports to my manager so we can have a clear idea on how many people visits the website
What do you dislike about the product?
There is not much to report about - it really works for us. It would be good if we were able to extend our retention period
What problems is the product solving and how is that benefiting you?
We are working on verifying the performances of accessibility related pages from our company. This is helping us in verifying how many people is interested in accessibility related products or instructions. We also analyze what are the needs that we need to cover to avoid any legal inquiry in the future.
- Leave a Comment |
- Mark review as helpful
Great CX info
What do you like best about the product?
I like how it provides detailed information about each step of the process shown in the program.
What do you dislike about the product?
It would be good to see more onboarding for new users
What problems is the product solving and how is that benefiting you?
Reviewing information that customers go through the designated websites of our company.
Very Insightful
What do you like best about the product?
The option to see the customer journey entirely, catching crashes and understand issues
What do you dislike about the product?
Catch all error, filtering by custom attributes should be a lot more easy with a quick select from the favorites
What problems is the product solving and how is that benefiting you?
Reducing and solving the errors and JS problems in our site. making sure that our site adheares to strict quality standards
Super helpful
What do you like best about the product?
Augmented Journey Map: It's super helpful to analyse the paths most taken which is given the best conversions to double down the efforts accordingly.
Error Logs: Exhaustive Console Error Logs helps in identification &m resolution of errors which hinders the user experience unnecessarily.
Error Logs: Exhaustive Console Error Logs helps in identification &m resolution of errors which hinders the user experience unnecessarily.
What do you dislike about the product?
Longer retnetion of data would be beneficial
What problems is the product solving and how is that benefiting you?
Inbound Lead Funnel Optimisation: Inbound Lead at Whatfix has the highest share in our ARR and increase influx of inbound leads fuels our growth engine.
With Glassbox, we are taking a data driven approach to increase the conversion rate on our website.
With Glassbox, we are taking a data driven approach to increase the conversion rate on our website.
Scroll depth analysis.
What do you like best about the product?
I like a lot the heatmap and the scroll depth analysis. Also the recorded sessions are very insightful, though I would prefer to go back further in the past to make comparisons between two time periods that are more distant between each other. The journey map could be also improved, in order to understand if the website structure can be improved.
What do you dislike about the product?
The time period can be improved. Also a feature with automatic generated improvement hints like for example on Google Ads would be great. Like a AI companion that gives you hints in which areas of the website we can improve.
What problems is the product solving and how is that benefiting you?
Questions on how our customers like our site can now be understood. We can build reports and funnels to locate where customers are unable to perform what they have come for and take the corrective actions
Recreation of experience
What do you like best about the product?
I like the fact that I can recreate the experiance my customers are having on the site and based on this understand exactly how they are engaged with our new site capabiliites and feaures on our digital channel.
What do you dislike about the product?
improvement in screen element precision and font size as some issues are hard to identify
What problems is the product solving and how is that benefiting you?
Time for releasing new features and site capabilities has decreased as we can now properly prioritize what needs to be done first.
Strong the user interface
What do you like best about the product?
The colour of the user interface - it's not overwhelming
What do you dislike about the product?
The help section seems to have some old content within it so that needs updating (something about a funnel link - or something like that was still in the section)- I was searching how to create funnels and the navigation to the 'How to create a funnel' seemed hidden. Instructions could be clearer
What problems is the product solving and how is that benefiting you?
Redudcing the friction points of our customers during their digital purchase and making it easier for them to complete their transactions
Great retroactive search
What do you like best about the product?
What I like in Glassbox is the ability to create funnels from events in the session. Previously we were using a tool where you had to tag each evet you wanted to make a funnel on
What do you dislike about the product?
Until know what the most I liked and I used it Business flow to see the funnel that I built, interaction maps and recorded sessions.
What problems is the product solving and how is that benefiting you?
We are using Glassbox to undersatnd where customers leave us and understand the reasons why
Strong Ad-Hoc Funnels
What do you like best about the product?
I like the way we can found seasons and replay it, the way we create funnels so easily so we can call the step from de season and forma the funnel so later we can view it in a different panel
What do you dislike about the product?
meybe the interfaz its like a little bit old, but in functions its ok
What problems is the product solving and how is that benefiting you?
Build funnel and understand user engagement in our solution
Finding and Fixing
What do you like best about the product?
I like the fact that I can see client interactions on our websites. It helps to identify key issues where we can liase with our developers to investigate and ultimately Fix. Client testimony is often not enough - so to be able to see is truly helpful.
What do you dislike about the product?
I typically use Glassbox for a very limited scope. From what I use it works pretty well. If maybe it was more clear and descriptive as to what it is showing us, that may be helpful. Also if there was a place on the site where it could teach me how to be more efficient in Using Glassbox, that would also be helpful
What problems is the product solving and how is that benefiting you?
Finding and fixing the issues on our site which use to casue customer complaints and abandonment. We havbe been able to increase our site enegagement
showing 131 - 140