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Glassbox is a helpful tool!
What do you like best about the product?
I love using box to be able to troubleshoot with an account holder who is having technical difficulites. I can see on my end where they account holder is running into errors.
What do you dislike about the product?
I love everything about glassbox, the only feature I wish glassbox had is to be able to see account holders screen real time to help navigate discover website.
What problems is the product solving and how is that benefiting you?
Glassbox is benefical for web support department. When submitting tickets it is important to research and see what the underlying issue is on why account holders are having trouble logging in. Glassbox features makes that helpful in doing so
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Intuitive
What do you like best about the product?
I like the most about Glassbox is visually intuitiveness which sets it apart from competitiors and make a USP
What do you dislike about the product?
It can enhance in its real time analytics which are not integrated to its maximum potential. Some deeper analysis with uuids are not easily available to do, so that can be a course of action for later enhancement
What problems is the product solving and how is that benefiting you?
Solving site errors and fixing problems in site code so that our customers gain a better experience in their digital joruney
The report sections are great!
What do you like best about the product?
i love the report section as they are dynamic so I can quickly drill down into the sessions which I need to look into - and see the funnel breakdown
What do you dislike about the product?
The uplifitng of the system in terms of our enablemt was a bit clucnky and I would like to learn more on what is coming next - becuase this is a great product
What problems is the product solving and how is that benefiting you?
Using reports to zone in on sessions where customers leave without performing the action they wanted to perform
One of the more powerful tools I have used
What do you like best about the product?
Glassbox provides more than just metrics about who does what on the site. Having the recorded sessions, journey maps, and interaction maps all in one tool helps elevate my understanding of how users use my site in a way that I can't get from either qualitative or quantitative alone.
What do you dislike about the product?
more communication on product updates and new features would be great
What problems is the product solving and how is that benefiting you?
I am trying to gain a quantitative perspective of qualitative problems. I take comments from individual users obtained through qualitative studies then use Glassbox to try to understand more about that issue. For example, are other users having the same problem? Or what is the context of the problem; how did the user come to experience that problem in the context of other pages, their journey, and navigation.
Very helpful
What do you like best about the product?
I love the fact that we can see everything the person does during their session. Very helpful to be able to see dates/error/departure and destination cities. Glassbox makes it easy to ascertain if and where the issue occurred.
What do you dislike about the product?
I really like the new AI features and would love to see more of it coming down the road
What problems is the product solving and how is that benefiting you?
It is very helpful to be able to see dates, any possible errors, departure and destination cities. Glassbox makes it easy to ascertain if and where the issue occurred so we can competently advise the traveler what was done and where or if an error was made.
Use it all the time
What do you like best about the product?
The ability to review sessions with great precision. I have tried other tools in the past, and most had sufficient session replay, but only Glassbox provides all the details about actual customer activity. Other tools miss a great deal of the session details (such as AJAX errors, JS issues, and more).
What do you dislike about the product?
I did takeme some time to get use to Glassbox and there are many ways to create filters and reports -so better onbaording would be appreciated.
What problems is the product solving and how is that benefiting you?
I am reviewing user experiences to improve our website's functionality so that my customers can have a painless experience when making their transactions.
Very happy - great tool for support
What do you like best about the product?
Glassbox is a great solution that has been helping us to locate all the places in our mobile app where our customers have a crash or some other issue which is preventing them from completing their purchase. genrealy every error and issue with our code is captured and can be seen
What do you dislike about the product?
Glassbox is a great tactical tool for identfying issues - but it does take us time to provide results and business inisghts to the business level
What problems is the product solving and how is that benefiting you?
Fixing issues and cutting down the time is takes to provide support and fix issues - we can replay the sessions and see where the issues are and quickly reproduce them
Insights into our customers
What do you like best about the product?
Wow, where can I start? I love how Glassbox gives you insights into your customer's usage of your assets, and how much technical and sales-oriented data you can get from it. As a technical expert, I love how its complex IT infrastructure enables me to serve my clientele better.
What do you dislike about the product?
It took me a while to get ue to the User interface and a more documentation would be helpfull. All is working well now
What problems is the product solving and how is that benefiting you?
I solve mostly technical issues for my clients, but I also use Glassbox for bot detection and scam/theft awareness, and to alert to my customers issues with their websites and applications, such as misconfigured pages and weak cybersecurity posture.
Love Glassbox!
What do you like best about the product?
The ability to deepdive on the customers journey to identify patterns. These patterns help us better understand our customers, how our website is being used and therefore improve and optimize the journey
What do you dislike about the product?
What would be a great improvement is the ability to better combine different metrics, dimension and segments. It feels hard currently to do so on the journey maps, funnels, interaction maps and reports
What problems is the product solving and how is that benefiting you?
Finding the places in a customer session where they have an issue such as a rage clicks or slow low time and fixing it
Insight & Flexibility
What do you like best about the product?
I’ve been using Glassbox for about 6 months now, heavily over the past 2 months, and it’s impressive. It gives me a good amount of insight and flexibility in setting up relevant reports, as well as ability to track individual components. I like the data visualization tools that are availabile, making it easy to identify issues and improve user experience.
What do you dislike about the product?
Nothing major which stands out - a very powerfull tool from my perspective
What problems is the product solving and how is that benefiting you?
I'm currently using it to get basic analytics, like unique visitors, spread of users geographically, struggle scores, etc., mainly the basics because we are just starting to use it in our area of the organisation and need to baseline usage. We're also looking at things like page load and download times per page. The intent is to apply tracking IDs in these products very soon.
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