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It is an excellent system for enterprise class CRM and BPM.
What do you like best about the product?
Built on Java, enterprise level integrations and scaling capabilities.
Also allows non-technical people to configure.
Also allows non-technical people to configure.
What do you dislike about the product?
Hard to find technical resources at a local level.
What problems is the product solving and how is that benefiting you?
Legacy system modernization. Easier to use and update than legacy systems.
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Pega is a great tool to build enterprise applications and class #1 BPM tool
What do you like best about the product?
Tools abilities which makes it as a unified platform, low development effort, faster time to delivery and strong workflow capabilities. It also provides Integration components with all the latest integration platforms using latest protocols
What do you dislike about the product?
Too many versions being released to market. Rather spend more time in stabilizing the product avoiding too frequent upgrades or hot fixes. Improve multi threaded processing so throughput can be scaled further.
What problems is the product solving and how is that benefiting you?
We are building a CRM application with call center capabilities. We are also implementing a retirement solution which have around 70 distinct business processes along with some complex ones
Enjoy the world of digital applications with Pega
What do you like best about the product?
Pega is the most advanced tool, which is built on modern technology for our ease to develop agile applications and it really does not involve any complex coding. So far my experience with Pega is very effective and helping me to build the low cod apps, which are based on digital customer services, and help me to provide proactive sources for my various channels, for the better engagement of my audience.
What do you dislike about the product?
Initially it was tough for my whole tea, to get shifted from our previous platform and also it required much time to shift the data, so in this regard it is not user friendly.
What problems is the product solving and how is that benefiting you?
Its digital delivery and narrow cast feature has helped me a lot in grabbing the attention of my customers and even I can personalize the offers, thus ends in providing them consistent customers service experience. This could not be possible without Pega’s digital services.
Recommendations to others considering the product:
It is a universal platform and every organization could get benefit from it. It is very helpful for insurance companies and also for the digital marketing companies. I will recommend this tool with great zest. Pega is available in different plans and you can easily select according to your business size.
Excellent BPM Tool
What do you like best about the product?
BPM tool is very good. Its gives good insights on processes and helps in decision making
What do you dislike about the product?
CRM and marketing tool are comparatively not that great
What problems is the product solving and how is that benefiting you?
Insights from various departments that helps in making actionable next steps
Technical User
What do you like best about the product?
Building logic capability and great for case management
What do you dislike about the product?
No comments for least helpful and downsides
What problems is the product solving and how is that benefiting you?
great toolkit for defining application
BPM and Decisions at its best
What do you like best about the product?
The intuitive design to add complex decisions and lightning fast analysis on loads of Data
What do you dislike about the product?
In order to achieve performance we had to put a lot of VMs and if there is an issue we have to first know which VMs processed the request and then only we can get the logs
What problems is the product solving and how is that benefiting you?
We are doing complex decisioning and predictive analysis
Recommendations to others considering the product:
BPM and Decisioning Solutions .... Pega is the best
Great Tool - Rough Implementing
What do you like best about the product?
dca helped our org quickly capture requirements
What do you dislike about the product?
It was hard to implement and took a long time to train developers to use
What problems is the product solving and how is that benefiting you?
We are modernizing our business process management system. Our benefits were realized by users making online requests.
Recommendations to others considering the product:
You will want to implement using a true MVP.
I am very much impressed with how this platform is being improved year by year with upgrades.
What do you like best about the product?
Build for change and the features it provide for automation and Debugging
What do you dislike about the product?
It does not provide much documentation on the UI components and the built in rules.
What problems is the product solving and how is that benefiting you?
Dispute Process Management.
The application worked as per the design given
What do you like best about the product?
Ease of flowing through-out the process.
What do you dislike about the product?
Modifications required regression testing due to breaks in other areas
What problems is the product solving and how is that benefiting you?
Repetitive work
Recommendations to others considering the product:
Full understand what your needs an requirements are
BPM Leader
What do you like best about the product?
Quick Updates, new features introduced, great support team. It is an all-inclusive suite for BPM development without using coding approach. It is used as a work flow processing tool in which you build applications and deploy them as web services or just intranet. Pega has other products, but they seem to by and large be known for their technology allowing the creation of an automated business process management tool. I like that they provide product support on the ground and also have strong partnership with other consulting teams as implementation partners.
What do you dislike about the product?
Available frameworks and product options are limited. The company has been increasingly focusing on improving in this area and coming up with complete product solutions to address end customer needs out of the box. However, there is still a lot of ground to be covered. Additionally, Pega doesn't support powerful data or process modeling capabilities as compared to the other tools. Pega doesn't support full extraction, transformation and loading capabilities as offered by other industry-leading tools. Pega support doesn't solve tickets correctly on-time. There is a need to add more engine capability to help extend the range of OOTB features.
What problems is the product solving and how is that benefiting you?
Computer based decision strategy management, business process flow management. With Pega, we got a complete toolkit for enterprise digital transformation: We used their unified platform goes beyond RPA to deliver all the solutions needed to bridge gaps between the front and back office. Our business sponsors have been very much impressed by the gamut of features and have realized measurable gains in productivity. The team was initially daunted by the technical jargons when introduced to the Pega platform as a business user. I must admit there is a learning curve involved. However after the initial training and acclimatization, the teams were able to adopt to the Pega platform readily and become productive.
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