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Amazing product if your hardware sufficient
What do you like best about the product?
Ability to customize different features to accommodate many diverse areas.
What do you dislike about the product?
the need for runtime updates in order to eliminate discovered defects
What problems is the product solving and how is that benefiting you?
Time savings and reduction in errors
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flexible platform use for process managment
What do you like best about the product?
The main purpose is to manage work flow within cases, and it does a great job at that function
What do you dislike about the product?
I am reliant on professional services to get some of my updates needed. That is a little long sometimes.
What problems is the product solving and how is that benefiting you?
Pega manages my customers Disputes through process workflow and applies rule sets every step to help guide the user during creation of a dispute.
Build for Change Works!
What do you like best about the product?
THe flexibility to delegate rules to users
What do you dislike about the product?
Developers in this product space are not always up on the latest approaches to implementing the technology
What problems is the product solving and how is that benefiting you?
Supply chain visibility!! Incidents are created when products are delayed. This gives us realtime insights
Good platform
What do you like best about the product?
Pega is flexible, provides real-time feedback and extremely useful for call center agents to provide real-time effective solutions to customers
What do you dislike about the product?
There is not much to dislike. The product is evolving and thas the best part
What problems is the product solving and how is that benefiting you?
Pega is flexible, provides real-time feedback and extremely useful for call center agents to provide real-time effective solutions to customers
Recommendations to others considering the product:
Good product
Data platform from Page
What do you like best about the product?
Transfer files quicker than other platform I used to use
What do you dislike about the product?
There is not a great way to find historical records with special loan
What problems is the product solving and how is that benefiting you?
We tried to resolve issue that missed run previous with new update
Pega and Openspan Review
What do you like best about the product?
I liked the ability to create RDA and RPA solutions. We also liked the design studio it seemed very intuitive.
What do you dislike about the product?
We didn't feel like the support was there to fix our problems. Everything was troubleshooting and it took too long to get to solutions. Moreover, the product never really worked well.
What problems is the product solving and how is that benefiting you?
We are no longer solving any. We removed the platform.
Pega Practice Director & Business Partner
What do you like best about the product?
UI in Pega platform have improved a lot. We are thrilled with success of RPA in number of engagements.
What do you dislike about the product?
Confusion of bundling many things under AI umbrella. Most other large AI players position them differently.
What problems is the product solving and how is that benefiting you?
Multiple - claims adjudication engine, customer service, numerous robotics solutions
Recommendations to others considering the product:
Pega is the future of Digital Process Automation and Business Intelligence Technology. The way Pega is growing, it is high time we do not delay investing in this technology if we have already not done so.
Pega is Great for Case Management
What do you like best about the product?
The flexibility that Pega gave our organization to create a "Get Next" Case Management platform was just what we needed as our business was evolving and requirements were sometimes changing. In several different instances, we had to adjust the search engine, dropdown menus, attachment interface, etc. And each change was not only POSSIBLE, but relatively easily done.
What do you dislike about the product?
We have had a problem maintaining strong performance (quick response times) from our Pega-based platform as the size of the database grows. We have tried different ways to store attachments that will increase our efficiency but still struggle with this problem over time.
What problems is the product solving and how is that benefiting you?
Building a clinical case management system from scratch. We have benefited greatly from the flexibility of this platform as the business grows and changes.
Recommendations to others considering the product:
Ensure you have the proper team in place to support this platform going forward.
New user
What do you like best about the product?
System does not crash often but have to work outside of it alot
What do you dislike about the product?
Does not manage inventory well, enchancements take to long .
What problems is the product solving and how is that benefiting you?
Inventory
Nice workflow and BPM tool to meet the biz expectations in Healthcare industry
What do you like best about the product?
PEGA is a workflow tool and it has strong&elagant product features to solve biz problems.
What do you dislike about the product?
There is no such dislikes but I would like PEGA to be #1 in AI, Robotic area.
What problems is the product solving and how is that benefiting you?
We are using PEGA to enroll the customers for the selected plan/product for our biz. Our application is running on mobile and desktop versions and we have a built a PEGA workflow to work on biz requirements.
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