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My experience has been fantastic, great mobility and being able to receive feedback immediately.
What do you like best about the product?
The fact that I am able to receive feedback instantly.
What do you dislike about the product?
There's not much really I can say except for that frightening notification while on a call.
What problems is the product solving and how is that benefiting you?
Problems such as not being able to update status accordingly in line with what you are busy with at that moment, This is benefiting me well to a larger extent as I am able to Aux through different statuses throughout the day,
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Number of Features, Ease of Use, user friendly
What do you like best about the product?
It ease to use, everything is detailed and ease to nevigate
What do you dislike about the product?
It sometimes has network issue and takes time open
What problems is the product solving and how is that benefiting you?
It's helps in making sure that it easier to log in less network issue and fast connection with the sellers
It is user friendly and its saves call information and call recordings.
What do you like best about the product?
Its easy to use and its helps me manage my time at work, talk desk also makes it easy to access work call recordings.
What do you dislike about the product?
I do not dislike anything about talkdesk.
What problems is the product solving and how is that benefiting you?
its helps me get in touch with the customers and its also helps the user to get access to all call recordings.
Talkdesk is good
What do you like best about the product?
When using Talkdesk, I found that is was a great improvement from the app our team previouslu was using as there are many more features including the call back option. I also liked the call connection sound and layout of the app was better.
What do you dislike about the product?
I think one problem was the speech analytics not always determining certain words with different peoples accents and tones however it is great that we are able to update new phrases and make adjustments so that we get the appropriate credit for for meeting our business requirements during the call.
What problems is the product solving and how is that benefiting you?
I think a great part about Talkdesk is the the layout of the app and the many available functions, its just seems more up to date then our previous system.
Assistant Manager
What do you like best about the product?
Best when it comes to consolidation of reports, providing and capturing agent feedback after coaching sessions.
What do you dislike about the product?
At times you get contradicting info, shows an agent as a different status only to find they are on another status e.g.: Agent would be on Available and on our side shows a different status
What problems is the product solving and how is that benefiting you?
I have multiple report that I work with, that needs to be cross-referenced to realtime data. Talkdesk grants me access to multiple realtime/live reports that for better refencing.
user friendly, convenient and progressive
What do you like best about the product?
Notifications on incoming calls and Audits, Clear feedback on audits, and the quality of the Audio on calls, User friendly
What do you dislike about the product?
after updating it doesn't ring for a few hours but does come around
What problems is the product solving and how is that benefiting you?
we make calls, have access to our recordings monitor our QA, get assessments with feedback, and track our stats.
This eliminates the need of multiple systems as it is an all-in-one system
This eliminates the need of multiple systems as it is an all-in-one system
Talkdesk review
What do you like best about the product?
Talkdesk is a very easy-to-use app that allows us to speak to sellers in a clear and professional in a way that makes it easy to daily out and receive inbound calls. We also get alerted when calls come in which makes it easy to assist sellers
What do you dislike about the product?
- Sometimes we do not get alerts when calls come in which leads to missed calls. We sometimes experience network issues that leads to missed calls.
What problems is the product solving and how is that benefiting you?
Talkdesk solves the issues of sellers waiting for a long period in the queue to get their calls answered.
Talkdesk alerts us as agents when a call comes in with the name of the sellers making it easy to open their profiles and assist.
Talkdesk alerts us as agents when a call comes in with the name of the sellers making it easy to open their profiles and assist.
Talkdesk
What do you like best about the product?
I like how user friendly it is. I also like how it allows me to easily locate old calls and how it allows me to pause and play at any time/.
What do you dislike about the product?
I dislike how slow it is when you restart it.
What problems is the product solving and how is that benefiting you?
It pharases my conversations at all times.
talkdest has made it easy to frequently intereact
What do you like best about the product?
Very easy and quick to use and has many features and is well organised
What do you dislike about the product?
sometimes you are unable to make calls and you have to keep on restarting
What problems is the product solving and how is that benefiting you?
makes it easy for me communicate with sellers
Talkdesk
What do you like best about the product?
I like that it allows me to review all my previous calls and I like that it allows me to easily access any agents call. I also like how user friendly it is.
What do you dislike about the product?
I dislike how long it takes to open up if I have restarted my pc.
What problems is the product solving and how is that benefiting you?
It easily summarises conversations.
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