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Talkdesk review from a Customer Service Representative
What do you like best about the product?
With Talkdesk my favourite parts are the new AI generator that helps make my calls more efficient. I also like all the transfer options it provides as well as multiple dashboards I can create. As a customer support representative, I do like how Taskdesk provides us a few seconds before each call before picking it up. This helps us feel supported by the software and ready to talk those calls. It is also very useful how it then automatically picks it up for us.
What do you dislike about the product?
I do not like how slow it is on the activities option for me to find past phone numbers. I also do not like how sometimes the AI generator does not come up with anything.
What problems is the product solving and how is that benefiting you?
Talkdesk helps me become very efficient with my job by providing me the AI generator option as well as tracking my conservations with their text option. This allows me to reread my phone calls and double check any spelling confusion or lost information I may have missed in my own personal notes.
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Efficient and Lightweight
What do you like best about the product?
Talkdesk doesn't overcomplicate the phone agent experience, calls a breeze even when dealing with high volumes. Supporting customers is easy with the ability to integrate CRM data and natively being able to review past phone calls. We switched from an older system to Talkdesk and it was easy to hit the ground running with minimal support from our implemenation team. The modular dashboards are fantastic and simple to configure.
What do you dislike about the product?
Our teams have had issues with maintaining connection to their headsets, but basic troubleshooting usually resolves the issue. A few outages/bugs have occurred that disrupted our workday, however they normally don't last any more than a few hours.
What problems is the product solving and how is that benefiting you?
Talkdesk's integrated CRM capabilities cut down interaction time by providing key information at the top of a call, making it easier and faster to help our customers. It's a great benefit to have both an in-browser option and a desktop app!
Review of TalkDesk
What do you like best about the product?
- user friendly, straightforward
- excellent capabilities
- integrated seamlessly with Salesforce
- overall very reliable
- excellent capabilities
- integrated seamlessly with Salesforce
- overall very reliable
What do you dislike about the product?
- audio call recording quality was not great
- certain features can only be changed by contacting TalkDesk directly
- technical support wasn't easily accessible
- certain features can only be changed by contacting TalkDesk directly
- technical support wasn't easily accessible
What problems is the product solving and how is that benefiting you?
I used Talkdesk while working as a Customer Support phone agent. It saved me time and increased efficiency in my role by making call taking and transfers seamless. The customizable dashboard was also very helpful.
talk desk it helps to improve interactions with their users through access to call center.
What do you like best about the product?
talk desk is most helpful when talking to the seller and is also easy to use since every status is straightforward when auxin
What do you dislike about the product?
I dislike that at times it loses connection and is unable to hear the seller or you can hear them but when giving a response they are unable to hear you on the other side
What problems is the product solving and how is that benefiting you?
talk desk solves problems by providing contact solutions, it helps the company to improve interactions with the users. By offering a better experience, personalized interaction and improving customers experiences
Easy and simple navigation
What do you like best about the product?
It record calls, easy to use, display the seller information which makes it to find profiles, I can change status(aux) eg:lunch, breaks, meetings, training,coaching
What do you dislike about the product?
it does not record emmediately on calls it takes few seconds before recording. When transferring we unable to have the seller and the consultant on the line same time
What problems is the product solving and how is that benefiting you?
It makes it easy for me to control when answering calls since it does not automatically answer for you, it makes it easy for me to control my incoming calls.
Simple and straight forward very easy to navigate.
What do you like best about the product?
The fact that you are able to aux quickly without any hassles and it does not automatically answer calls for you. It is also simple, straight forward and very easy to navigate.
What do you dislike about the product?
It sometimes does freeze and that prevents you from auxing on time and it also sometimes drops calls whilst you still speaking.
What problems is the product solving and how is that benefiting you?
It helps with making auxing swift and easy and that is benefitting me because I don't have troubles auxing should I be running late.
Great company to work with, easy to implement.
What do you like best about the product?
Everyone that works for the company is incredible. They come to solve your business problems not sell you something. They are hands on from the top down. The tool is quick to implement and easy to scale. We use it across all lines of our business and love it. Easy to integrate.
What do you dislike about the product?
I haven't experienced any problems with the tool.
What problems is the product solving and how is that benefiting you?
Easy to use dashboarding. Easy to scale and integrate. Agents like the interface.
Best talkdesk ever
What do you like best about the product?
Easy to use
Quick & convenient
No issues
Always updates when there are changes
Updates are not delayed
I like the fact that I can listen to my own calls.
Quick & convenient
No issues
Always updates when there are changes
Updates are not delayed
I like the fact that I can listen to my own calls.
What do you dislike about the product?
Nothing at all, Talkdesk is very simple & straight forward.
What problems is the product solving and how is that benefiting you?
I can listen to my calls
I can view my coaching & feedback
I can view my QA scores
It automatically counts my calls for the day & month
It shows a red dot when I have something updated on my talk desk
The best part for me is the warm transfer from one department to another.
I can view my coaching & feedback
I can view my QA scores
It automatically counts my calls for the day & month
It shows a red dot when I have something updated on my talk desk
The best part for me is the warm transfer from one department to another.
TalkDesk is a Wonderful Solution
What do you like best about the product?
Having used other Telephony systems in the past, Talk Desk is a wonderful solution to our everyday work. I love being able to customize the dashboards and how easy it is to create. I use this platform everyday as part of my role as a customer support supervisor. I love being able to quickly monitor calls to ensure that my agents are able to provide our customers with amazing service. It was easy to learn and modify.
What do you dislike about the product?
I believe that the AI tool could be enhanced upon as well as the reporting aspects. They are a bit clunky.
What problems is the product solving and how is that benefiting you?
The ability to monitor my associates calls in real time to ensure that they are providing world class customer service. The dashboards allow me to know my current business in real time.
Making our agents lives easier
What do you like best about the product?
I like copilot and the interaction summary
What do you dislike about the product?
Sometimes the AI is not as accuracte as we would like.
What problems is the product solving and how is that benefiting you?
We are able to add front end messaging quickly to address larger than normal quques or to put out important messages to our callers.
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