Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
It Just Works
What do you like best about the product?
This is going to sound boring, but Agiloft just works as it should. We migrated from a very basic system. Our last system required us to use it based on the way it was made to operate. Agiloft on the other hand has been customized to reflect our processes. For example, tickets get routed automatically based on the processes we are already using.
What do you dislike about the product?
This isn't exactly a complaint but when you get going with Agiloft, you can't expect their staff to do it all. What I mean is that, you will need someone to work with the Agiloft staff to flush out your operational processes. This isn't an off-the-shelf system, but rather one that will be customized to your specifications.
What problems is the product solving and how is that benefiting you?
Handling 2500 tickets per month::
Technical service needed (hardware, software not working, etc.)
Account requests (new/modify account requests to various systems)
Software requests (applications available to employees)
IT related assets (all hardware controlled by IT)
Technical abuse issues
Technical service needed (hardware, software not working, etc.)
Account requests (new/modify account requests to various systems)
Software requests (applications available to employees)
IT related assets (all hardware controlled by IT)
Technical abuse issues
- Leave a Comment |
- Mark review as helpful
Implementation of IT Helpdesk, adhoc database solutions and development of Contract Mgt System
What do you like best about the product?
In terms of Agiloft's strengths, these include -
Flexibility - the amount of process which can be created and speed in which to configure
Configuration, not coding - saves rework, time and provides the opportunity to implement easily
Price and service - good value, resellers and engagement from Agiloft themselves
Flexibility - the amount of process which can be created and speed in which to configure
Configuration, not coding - saves rework, time and provides the opportunity to implement easily
Price and service - good value, resellers and engagement from Agiloft themselves
What do you dislike about the product?
In terms of areas Agiloft could improve -
UI is slightly out-dated - does not necessarily prevent user adoption
Minor bugs - most of which addressed quickly by Agiloft or alternative solutions
Reporting - enhanced reporting, look, feel and ease of use, could add significant value
UI is slightly out-dated - does not necessarily prevent user adoption
Minor bugs - most of which addressed quickly by Agiloft or alternative solutions
Reporting - enhanced reporting, look, feel and ease of use, could add significant value
What problems is the product solving and how is that benefiting you?
We have solved business problems of implementing an IT helpdesk with a 'light touch' ITIL framework, which meets the specific needs of our business. Greater reporting and metrics on IT tickets have been generated for focus on cost savings.
From the creation of adhoc databases - external customer survey and internal quality assurance systems - we have created bespoke systems specific to our business without the need for complex coding. These Agiloft solutions mean we have not had to engage developers (Access/ SQL) and build systems which will require ongoing expert third party maintenance. The systems also have delivered time savings in the process and improved reporting.
We are in the process of building requirements and developing Agiloft to replace the existing legacy ERP/ Contract Management System. This will provide numerous business benefits including a single source of truth, data integrity and enhanced workflow with significant reduction of manual process.
From the creation of adhoc databases - external customer survey and internal quality assurance systems - we have created bespoke systems specific to our business without the need for complex coding. These Agiloft solutions mean we have not had to engage developers (Access/ SQL) and build systems which will require ongoing expert third party maintenance. The systems also have delivered time savings in the process and improved reporting.
We are in the process of building requirements and developing Agiloft to replace the existing legacy ERP/ Contract Management System. This will provide numerous business benefits including a single source of truth, data integrity and enhanced workflow with significant reduction of manual process.
Recommendations to others considering the product:
Similar to many on these review sites, my recommendations for using Agiloft include -
Find a good third party vendor and build a strong relationship, help them understand your business.
Small implementations/ trial/ less complex - these can be worked with an Agile methodology, great starting point.
Large implementations/ complexity/ business critical - build requirements and configure.
The interfaces/ UI does appear out-dated - regular users will overlook this due to the benefits of the tools flexibility and ability to build unique processes for your business.
Have BA's trained/ trial the technology to be able to configure base reports and workflow.
Discuss the technology and implementations with other users and build connections.
Be prepared to implement workarounds in some cases to meet requirements.
Find a good third party vendor and build a strong relationship, help them understand your business.
Small implementations/ trial/ less complex - these can be worked with an Agile methodology, great starting point.
Large implementations/ complexity/ business critical - build requirements and configure.
The interfaces/ UI does appear out-dated - regular users will overlook this due to the benefits of the tools flexibility and ability to build unique processes for your business.
Have BA's trained/ trial the technology to be able to configure base reports and workflow.
Discuss the technology and implementations with other users and build connections.
Be prepared to implement workarounds in some cases to meet requirements.
showing 71 - 72