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Agiloft Review
What do you like best about the product?
It is adaptive to business and operational needs. The implementation tech is knowledgable, quick to respond, high relationship skills, and creative to build a contract management system that is the right fit for the organization.
What do you dislike about the product?
That some of the basic functionality is noncustomizable but other parts of the system are customizable in 100 different ways. The user interface could be more updated and visually appealing for non tech users.
What problems is the product solving and how is that benefiting you?
It's providing a more streamlined contract process, which incorporates all of the company's operational processes, and simplifies it. Providing essentially a contract process when there was non before.
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Great Contract Mgmt System
What do you like best about the product?
The system is a great electronic contract management system--providing the most desirable functions workflow routing, version/history control, and customizable data fields. I've also found that with appropriate training, the system is also very easy for end users to navigate. Finally, I would say that I like the fact that the system allows customization to support the business process or needs of your organization. I've also had some really go experiences collaborating with the Agiloft implementors to solve or improve the system for our organization.
What do you dislike about the product?
While Agiloft has the ability to build custom dashboards or reports, I would like to see the platform provide more out of the box reporting/dashboards. The system works great as a contract management system, but capturing key performance indicators via data was a challenge until we requested an implementor to build custom dashboards. With the dashboards, there were also some limitations on the type of charts or graphs or snapshots truly available. My hope is that Agiloft continues to invest in reporting and dashboard capabilities and that we see improvements with future releases. My other dislike with the system would be that to truly have a seamless and successful experience with the system, you will need a dedicated internal IT person that understands and supports the system. This is key to being able to troubleshoot and make improvements (whether independent or collaborating with Agiloft). Without the guidance of our IT person, I am not sure if I would have been able to quickly identify some of our issues and resolve them as timely with the Agiloft staff only due to not having a full understanding of the technical framework of the system.
What problems is the product solving and how is that benefiting you?
Our current business process requires for all contracts with a spend value to be approved by finance prior to legal, Agiloft has helped to solve this problem by allowing multiple users/approvers to be added to our contract workflow. As mentioned above, I appreciate being able to customize certain attributes of the system.
Highly Configurable Contract Management Software
What do you like best about the product?
Flexibility and ease of use are excellent. We had the opportunity to create a fully customized solution that fit our needs. The search and reporting functionality are also top-notch.
What do you dislike about the product?
Some of the linkages are not intuitive, which can be problematic when changing fields - it can be hard to follow the logic of which tables will pick up the change automatically, and which will have to be manually updated. Also, the clause library have to be manually updated. Since we are Government contractors, the standard FAR and DFARs clauses are constantly changing, and it would be nice to have a functionality that automatically updates the clause library when changes occur in the law.
What problems is the product solving and how is that benefiting you?
Agiloft is the first CMS in our company, and we use it for workflow and document management. It helps us with a traceable and auditable trail of following our set processes, which is critical in Government contracting. It also helps us with reminders for key deadlines, and the search and reporting functionality is excellent, once you figure out the correct search parameters.
Makes managing contracts easier!
What do you like best about the product?
Ability to customize for the organization
What do you dislike about the product?
Report creation is difficult and renaming
What problems is the product solving and how is that benefiting you?
Helps track contracts easily.
The good and bad of Agiloft
What do you like best about the product?
Agiloft can scale with larger org's as necessary
What do you dislike about the product?
The implementation and coding requirements - basic options are not available.
What problems is the product solving and how is that benefiting you?
Having a system of record in place - this way as a publicly traded org we are able to show an audit trail
Well-configured CLM System adaptable to business needs.
What do you like best about the product?
Mutlifaceted--Agiloft is customizable to address our specific business needs across multiple departments.
What do you dislike about the product?
With the ability to configure as needed, less sophisiticated implementers could use more specific direction on how to configure the system.
What problems is the product solving and how is that benefiting you?
Lifecycle tracking
Customizable and Easy to Use
What do you like best about the product?
In all of the years that we have used the product, it has consistently been the most reliable software that I manage. Downtimes have been rare and quickly resolved. Agiloft is very good about notifying us about system updates and when ever I have had a question, the support ticketing team has been very responsive. Even though our needs are simple, it seems that Agiloft is constantly rolling out new functionality.
The ability to customize a lot of the features based on user types is a great feature. Being AD-integrated is also a plus. We were able to automate our new user provisioning, which was very helpful. Another great tool is Agiloft University. I really appreciate the fact that Agiloft offers such a robust tool for training on the program.
Most importantly, I want to commend Agiloft for remembering the human touch. On the rare occassions when I have called the support line, I was able to reach a person. In this age of AI and chat tech support, I have a team of people who have gone out of their way to communicate with me and ask if I need anything. I would also like to personally commend our Customer Success Manager, Govind Sharma. His patience and professionalism was greatly appreciated during our contract renewal process.
The ability to customize a lot of the features based on user types is a great feature. Being AD-integrated is also a plus. We were able to automate our new user provisioning, which was very helpful. Another great tool is Agiloft University. I really appreciate the fact that Agiloft offers such a robust tool for training on the program.
Most importantly, I want to commend Agiloft for remembering the human touch. On the rare occassions when I have called the support line, I was able to reach a person. In this age of AI and chat tech support, I have a team of people who have gone out of their way to communicate with me and ask if I need anything. I would also like to personally commend our Customer Success Manager, Govind Sharma. His patience and professionalism was greatly appreciated during our contract renewal process.
What do you dislike about the product?
We have used the product since 2017, and I have not had any issue that I was either unable to resolve for myself or resolve with the assistance of their support options.
What problems is the product solving and how is that benefiting you?
Agiloft allowed us to retire our in-house contract database, which did not have the search capabilities and reporting options that Agiloft has. During some recent changes in our organization, this was very important, because we were able to retrieve important contracts and BAAs quickly. The fact that it is AD-integrated is a great assistance when user leave our organization because there access gets blocked without my intervention
Agiloft Contract Management- Workflow
What do you like best about the product?
Agiloft Contract Management System has streamlined our contracting process and reduced the risk to the institution on contracting processes. We have one process now, where before Agiloft there was a different process for each business unit within the enterprise.
What do you dislike about the product?
The system is very robust, it is hard to stay on top of changes and potential upgrades. A dedicated implementer, who is familiar with our system and use of the system would be great.
What problems is the product solving and how is that benefiting you?
We have migrated from a very decentralized contracting process, with over 50 departments managing their contracts to one centralized system. This has increased approval efficiencies and made review times faster. The integration that Agiloft has with DocuSign has allowed us to better manage institutional signers, reducing potential risk.
Recommendations to others considering the product:
Try to have as much of your internal process laid out and agreed upon before working with any contract management software.
Flexibility and Speed is the key
What do you like best about the product?
Agiloft is a highly configurable system. Its flexibility allows us to adapt to any business need without writing any custom code. As an implementor, this enables us to respond to specific business needs with predictable timelines.
What do you dislike about the product?
Agiloft's user experience and some of the terminology used in the application can be made simpler. Some competitive products have combined contracting with other downstream business functions such as procurement; adding similar capability would be beneficial.
What problems is the product solving and how is that benefiting you?
Problems solved:
1. Creating a centralized repository of legal content is the biggest problem solved.
2. A predictable and traceable workflow for CLM.
3. Managing visibility of contracts based on role.
Benefits:
1. Legal department's burden of managing documents is significantly reduced.
2. Ready access to information about contracts provides an overall better experience internally and externally.
1. Creating a centralized repository of legal content is the biggest problem solved.
2. A predictable and traceable workflow for CLM.
3. Managing visibility of contracts based on role.
Benefits:
1. Legal department's burden of managing documents is significantly reduced.
2. Ready access to information about contracts provides an overall better experience internally and externally.
Recommendations to others considering the product:
Agiloft is a flexible system that can be implemented in a short time. It can be integrated with other systems within the company - SalesForce, single sign on, email, etc.
Great CLM workflow and automation platform!
What do you like best about the product?
The workflow and automation capabilities within Agiloft CLM are strong points. Additionally, it is a no-code platform which enables us to make changes in our own system quickly and easily.
What do you dislike about the product?
We wish it would have fuller integration capabilities with Google Workspace.
What problems is the product solving and how is that benefiting you?
Automatically generating contracts, controlling access to contract records by role or team, and allowing requesters to see their contract status without asking the Legal team are some of the biggest benefits we've seen.
Recommendations to others considering the product:
User-friendliness and ease of making changes make Agiloft a great platform for contract lifecycle management. I have no hesitation in recommending them.
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