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External reviews

511 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    keerthi P.

MSP 360 Review

  • August 05, 2024
  • Review provided by G2

What do you like best about the product?
* Its a flexcible application and its support all the OS like Mac ,Linux ,Windows ,ETC
* Its user Frendly to operate
* We can schedule a backup as per our required time.
* we can Encrypt the backup in this MSP 360 even thosugh its a free software.
What do you dislike about the product?
* Even though Its looks like a userfrendly application ,few people find it bit dificult to operate.
* Backup performance in term of speed is not upto the mark.
* We wont get much advance report feature in Free verstion. compair to paid one.
* Free users have limited access to customer support access.
What problems is the product solving and how is that benefiting you?
*Since its provides free service we can avoid investing for a paid application so that its sove some money for us.
* We can avoid data lose since we are taking a backup in cloud.
* since we have data encription in this data will be more secure.
* we have automate backup system in this , With that it will intimate user through mail also once its backedup.


    Hector M.

Great for personal pc backup

  • June 02, 2024
  • Review verified by G2

What do you like best about the product?
All the customizable options for cloud based backup
What do you dislike about the product?
I think it can benefit if it had how-to tutorial videos
What problems is the product solving and how is that benefiting you?
It does not require any hardware for backups


    Mike S.

Great product for the price

  • April 16, 2024
  • Review provided by G2

What do you like best about the product?
MSP360 managaed backup is very easy to make profit margin on based on the pricing
What do you dislike about the product?
No built in business continuity, no standard cloud like the larger players in the field
What problems is the product solving and how is that benefiting you?
Helping us sleep at night by backing up our data reliably


    Martyn D.

Excellent and easy-to-use backups done right

  • March 15, 2024
  • Review verified by G2

What do you like best about the product?
Having now used the product for persona and business use, I've adapted all my personal backups to use M365 Backup - backing up to B2 and local drives as well as Wasabi for additional protection. It's incredibly straight forward to use and it's as close to "set it and forget it" as backups can be.
What do you dislike about the product?
With most backup systems, if you want to make the best use of it, you'll need to use their own backup formats and as such, you'll need the software to recover backups - you can't just log in to your remote storage and simply copy from there. Otherwise there is very little not to like.
What problems is the product solving and how is that benefiting you?
From a business perspective, archiving data. From a personal perspective, frequent backups.


    Mat D.

MSP 360 excellent backup

  • March 13, 2024
  • Review verified by G2

What do you like best about the product?
Easy to check the status of all backups across multiple customers at one time, easy to deploy and run backups
What do you dislike about the product?
Support always advise to upgrade to latest agent before they will look into issues.
What problems is the product solving and how is that benefiting you?
One central location to manage multiple clients backups


    Information Technology and Services

Great potential - good only for small environment

  • February 28, 2024
  • Review verified by G2

What do you like best about the product?
The ability to manage mutiple endpoints backup from a single console.
What do you dislike about the product?
Support is bad and updates often create new problems
What problems is the product solving and how is that benefiting you?
With a single solution we can backup all the data locally and to a remote storage


    Alex M.

Affordable backup solution

  • February 27, 2024
  • Review verified by G2

What do you like best about the product?
The price point of the application. As well as it's functionality.
What do you dislike about the product?
I don't like how you are allowed to do things in MSP360 that the software doesn't want to do them. If it is unable to do that function the way I'm trying to do it, it shouldn't allow me to select that option.
What problems is the product solving and how is that benefiting you?
Backups at an affordable price.


    Adrian B.

Does what it says on the tin

  • February 27, 2024
  • Review provided by G2

What do you like best about the product?
One of the better backup products out there, generally happy with the interface overall, easy to add new customers, easy to integrate with storage platforms, committed support guys who will keep trying to help you resolve a problem
What do you dislike about the product?
Sometimes items are not quite where you expect them to be but they are working to improve all the time
What problems is the product solving and how is that benefiting you?
reliable and efficient offsite backup


    Scott S.

Excellent, reliable service

  • February 23, 2024
  • Review provided by G2

What do you like best about the product?
Works remarkably well, is reliable, consistent backup, great notifications
What do you dislike about the product?
Cost is a bit of a concern with multiple accounts. Discounted volume pricing would be appreciated.
What problems is the product solving and how is that benefiting you?
We use MSP360 as our go-to backup solution for all accounts. Primarily Server, SQL and VM Backup and recently M365 backup.


    Management Consulting

Offline backup application options.

  • February 22, 2024
  • Review verified by G2

What do you like best about the product?
I do very much like that you can include remote storage systems for your repository and or can use the intergrated systems provided through MSP360. The GUI has gotten much better than it was at the beginning of when we started used the platform therefor giving it ease of use like capabilities. You can also customize the backup profiles which is a good feature.
What do you dislike about the product?
I would very much like a means or ensuring that within the backup profiles you could easily exclude things like dropbox, box, onedrive, google drive folders.
What problems is the product solving and how is that benefiting you?
The need to have on site hardware for backups and then having to configure it to replicate off site.