Sold by: Observe.AI
VoiceAI agents automates your most complex customer conversations in an authentic and personalized way. Built using existing customer interactions, VoiceAI agents replicate your best human agents to think, act, and deliver action for customers at scale with no hold times. Create new agents in days and continually refine them with Observe.AIs industry-leading conversational intelligence platform that automatically QAs every customer interaction.
Overview
Observe.AI, the AI platform for contact centers, introduces VoiceAI, designed to automate even the most complex conversations in an authentic and personalized way. Building on its leadership in conversation intelligence, Observe.AI is now the only platform that empowers enterprises to automate, analyze and action complex customer interactions with AI agents that think, interact, and collaborate like your best human agents. VoiceAI leverages your conversational data to quickly design, test, and deploy AI agents within days, each tailored to meet the unique needs of your brand. These AI agents can be equipped with knowledge of products, policies, and engagement rules, delivering a fully integrated, AI-powered customer experience that mirrors the quality of your best human interactions. Companies can scale their most successful customer interactions while maintaining a natural, on-brand experience with full control over sentiment, tone, and voice. Observe.AIs conversational intelligence platform offers unmatched reliability and oversight. AI agents are closely monitored with Observe.AIs QA tools, which continually review and score interactions to improve performance, expand knowledge and identify new opportunities for automation. Agents can be trained in real-time, and guardrails ensure conversations stay on topic, while enterprise-grade security safeguards customer data. The platform also facilitates seamless collaboration between AI and human agents, enabling a smooth transfer process with full context and detailed call notes. By uniting human and AI agents on a single platform, Observe.AI bridges the gap between todays contact center demands and the future of autonomous operations, delivering a future-ready solution for meaningful, efficient, and scalable customer interactions.
Highlights
- Operational Efficiency & Agent Empowerment: VoiceAI enhances operational capacity by resolving complex inquiries 24/7 at scale, handling larger volumes with zero overhead, and ensuring immediate responses to all contacts. It reduces agent burnout and turnover by automating routine tasks, allowing agents to focus on high-value interactions while maintaining service quality during breaks. This seamless setup boosts efficiency, scalability, and overall operational performance.
- Fast to build, easy to maintain: Built leveraging existing customer-to-human agent conversations, creating and testing new VoiceAI agents takes days. AutoQA reviews every interaction to refine, improve, and expand the AI agents knowledge. Then, easily add new conversations to the AI agent to grow its skill set. Plus, with 200+ out-of-the-box integrations, give you AI agents the tools to take action for your customers.
- Built on a platform supporting human and AI Agents: The intuitive builder allows for extensive customization, with full control of sentiment, tone, escalation processes, and topic adherence preferences. Feedback loops ensure continuous improvement by analyzing interactions, enhancing both human and AI performance. Calls are seamlessly transferred between VoiceAI and live agents, ensuring a smooth customer experience. Robust security protocols and scalable architecture meet enterprise needs.
Details
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Deployed on AWS
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Pricing
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Dimension | Description | Cost/12 months |
|---|---|---|
Minutes per Month | Pricing is based off the number of minutes per month. | $4.80 |
Number of Interactions | Pricing is based of the number of interactions per month. | $12.00 |
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Software as a Service (SaaS)
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Support
Vendor support
A ticket with the Technical Support team can be created via the Help Center: Visit the Observe.AI Help Center (https://help.observe.ai/hc/en-us ) to create a support ticket.
Once a ticket is created, the respective user can track updates directly via the Help Center.
Our team is available globally, spread across NA, EU, and APAC via different channels i.e. email, phone, and help center. Delivering well-defined operational processes and SLA, and a Customer Satisfaction score of > 94%.
Observe.AI offers comprehensive implementation support to ensure clients maximize the platform benefits beyond onboarding. This entails a dedicated project-team that assists with setup, training, and addressing technical issues, facilitating a smooth transition and ongoing operation. Clients also have access to tutorials, webinars, and documentation to optimize platform utilization. A dedicated Customer Success Manager and Technical Success Manager are assigned to provide assistance centered on technical help - including integrated channel updates and changes, change management, and ROI opportunities.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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