Sold by: Salesforce, Inc.
Deployed on AWS
Humans and agents drive customer success together with Salesforce. Build trusted AI agents and applications, empower teams with digital labor, and create meaningful customer experiences to support your employees and customers 24/7.
Overview
Salesforce is the #1 AI CRM, where humans and digital labor work together to drive your customer success. Through Agentforce, our suite of customizable agents and tools, Salesforce brings autonomous AI agents, unified data from any source, and Customer 360 apps together on one integrated platform to help you connect with customers in a whole new way. Salesforce is democratizing AI agents for businesses of every size and industry, enabling a workforce without limits. Our low-code, open, and secure platform helps you build and customize Salesforce quickly, safely scaling AI-powered work to every customer and employee experience, and transforming your business.
Highlights
- Resolve customer inquiries 24/7: Agentforce engages customers autonomously across channels 24/7 in natural language. It can resolve cases swiftly and accurately because every answer is grounded in trusted data. Set up a set of prebuilt skills to empower Agentforce to support customers in minutes or customize fast with low-code. Define clear security guardrails and when to seamlessly escalate to human employees.
- Engage prospects with personalized sales role-plays: Agentforce answers product questions, handles objections, and books meetings using business data. Control engagement frequency, channels, and timing. It meets leads on preferred channels like SMS or WhatsApp, in any language. Agentforce practices pitching, objections, and negotiation through realistic, deal-tailored role-plays. Get feedback on seller performance and steps to advance deals, based on CRM. Assess ROI by analyzing win/loss rates.
- Create and optimize campaigns end-to-end: Agentforce can help you build better campaigns faster. Marketers can save time on generating campaign briefs, targeting audience segments, creating content, and even building customer journeys in Flow. And because Agentforce never sleeps, it will continually analyze performance against KPIs and proactively recommend improvements.
Details
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. Request a private offer to receive a custom quote. Sign in to view any offers that have been extended to you.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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