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    Amazon Connect and ServiceNow Integration Services

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    Sold by: zeb 
    As both an AWS Premier Tier Partner and a ServiceNow Partner, zeb integrates Amazon Connect with ServiceNow to streamline IT and customer service operations. Enable real-time case creation, automate workflows, and enhance agent efficiency with AI-powered support experiences.

    Overview

    Accelerate ITSM and customer operations with voice and workflow automation.

    zeb, an AWS Premier Tier Services Partner and a certified ServiceNow Partner, helps organizations create unified experiences across Amazon Connect and ServiceNow. We enable agents to work smarter by embedding voice interactions into IT and customer service workflows, enhancing resolution speed and visibility.

    What’s Included

    • Discovery and Workflow Mapping
      We evaluate your current ServiceNow modules such as ITSM, CSM, and HRSD to identify where voice can improve process efficiency and resolution times.

    • Amazon Connect Integration with ServiceNow CTI
      Embed call controls, screen pops, and automatic case or incident creation within the ServiceNow Agent Workspace using Amazon Connect’s CTI capabilities.

    • Voice-Driven Automation
      Trigger ServiceNow workflows directly from voice inputs or call outcomes, including ticket prioritization, routing, or approvals.

    • Amazon Q for Agent Assist
      Provide contextual guidance, knowledge base lookups, and case history summaries inside ServiceNow using Amazon Q.

    • Logging and Reporting Enhancements
      Capture call recordings, sentiment, and metadata inside ServiceNow to improve visibility and reporting across teams.

    • Enablement and Go-Live Support
      End-user training, documentation, and full testing are included to ensure a successful rollout.

    Why zeb?

    • AWS Premier Tier Services Partner with Amazon Connect Service Delivery
    • Certified ServiceNow Partner with deep platform expertise
    • Experience across enterprise IT, finance, healthcare, and logistics

    Unify your support channels and streamline service operations by connecting Amazon Connect and ServiceNow with zeb.

    Highlights

    • Integrate Amazon Connect directly into ServiceNow’s Agent Workspace.
    • Automate ticket creation and workflows from voice interactions.
    • Enable Amazon Q for real-time agent guidance using ServiceNow data.

    Details

    Sold by
    zeb 
    Categories
    Implementation 
    Collaboration & Productivity 
    Delivery method
    Deployed on AWS

    Pricing

    Custom pricing options

    Request private offer
    Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

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    Support

    Vendor support

    To speak with zeb regarding the details of this offering, please contact us via email at sales@zeb.co  or visit our web site (https://zeb.co ) for more information.